Clerk: Courier

**Purpose**:
The Clerk is responsible for routing the correct orders / shipment to the correct third-party contractor in a timeous and efficient manner. To tend to complaints/issues, reporting damages or losses, processing waybills for branches and customers and generation of manifests.

**Responsibilities**:

- Report any damaged cargo or losses immediately to the supervisor.
- Process orders and waybills for branches and customers efficiently & effectively for all the contracted third-party supplier daily.
- Manifests must be generated evenly during the to eliminate last minute rush which result in delays and unnecessary overtime as per set target.
- Ensure that all manifest generated daily are returned and checked by using the numbering process.
- Ensure that all orders are signed for by the in-house courier on the handover manifest.
- Manifests and waybills must be filed daily.
- Check for payment of orders or for credit before shipping with couriers.
- Communicate to warehouse on branch orders / customer orders requests and ensuring that their orders placed are processed.
- Assist manager & supervisors with general admin where needed and requested.
- Ensure that the orders are ready for the couriers when collecting.
- Manage ready orders for shipping daily to ensure set target of orders are shipped.
- Obtain identification (SA Passport, SA ID Card, SA Green Book or SA Driver's license only) from couriers collecting.
- Job rotation will be required inter-department as well as between departments in operations for the period agreed.
- Respond effectively and efficiently in a timeous manner to all related queries via Telephone and E-mail.
- Customer couriers are not to be released if address is not specified. If uncertain please consult your superior.

**Qualification and Experience**:

- Matric
- Valid Driver’s license
- 1 year administrative experience at a similar level

**Skills and Knowledge**:

- Basic knowledge of general administrative processes
- Good knowledge of facility layout
- Good knowledge of routes, related business places and locality
- Good verbal and written communication skills
- Good people skills
- Good driving skills