Executive Housekeeper

Our 4 star hotel in Cape Town is seeking an Executive Housekeeper.

Main duties and responsibilities:

- Responsible for the overall running of the housekeeping department and supervising of staff
- Co-ordinate rosters of the housekeeping team
- Assign employees their duties and inspect work for conformance to prescribed standard of cleanliness
- Assist room attendants in the cleaning of the rooms and public areas
- Keeping record of inventories, stock to ensure adequate supplies
- Do regular room checks for cleanliness and state of repairs
- Report maintenance issues using the “Maintenance Log” and action
- Responsible for all stock takes, stock variances and condemned items
- Make timely and sound decisions with regards to appropriate course of action
- Conduct training on room types, categories and amenities
- Conduct departmental briefings
- Manage and address issues relating to performance, deal with ill-discipline
- Consistently recognize good performance
- Establish open, trusting and caring relationships
- Ensure associates understand and exceed customer expectations
- Understand and focus on the key drivers of sales, associate and customer satisfaction, profitability and quality
- Set performance against best benchmarks
- Build positive and productive working relationships with customers, subordinates, peers and superiors and encourage this type of behaviour in others
- Add value through revenue growth and operational efficiency through process improvement
- Demonstrate emotional stability
- Undertake room checks to follow through on previous orders given and ensure compliance thereto ensure that daily room inspections are conducted
- Remain calm, confident and dependable during crisis
- Set clear and measurable goals, objectives and manage results

Minimum criteria:

- Grade 12 (Matric)
- Good verbal and written abilities
- Complete focus upon operational standards and deliverance throughout all aspects of the hotel
- Complete focus upon stock controls
- Complete focus upon safety, health and hygiene
- Ability to anticipate customers needs and execute immediately
- Ability to accept personal responsibility and accountability for the Rooms Division
- Calm and reassuring, commands a presence
- Ability to delegate and empower others
- Ability to co-ordinate work efforts and monitor progress to achieve the desired results in timely fashion
- Ability to create enthusiasm and a desire to excel
- Ability to gain support and commitment from others