Branch Supervisor

Our client in the Security industry is looking for a vibrant Branch Supervisor to join their team in Vereeniging

**Skills Required**:

- Minimum 3-year diploma in business administration or 3-5 years of relevant work experience.
- PC literacy on MS Word, Excel, database package, and any in-house package as appropriate.
- One to three years of experience in the security industry.
- Sound knowledge of the security electronics or equipment is essential.
- Strong customer service background and experience.
- Experience in building relationships with customers is essential.
- Excellent interpersonal & customer service skills and diplomacy in dealing with both customers and employees.
- Strong supervisory and leadership skills are required to manage, motivate and develop branch employees.
- Ability to handle confidential/sensitive information in a professional manner.
- Ability to manage multi-functional tasks in a pressurized environment, prioritize and multitask.
- Knowledge of Syspro and Optimiza will be an advantage.
- A driver’s license is an advantage.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, and business correspondence and respond to questions from groups of managers, customers, and the general public.

**Responsibilities**:

- Responsible for keeping an eye on everyday operations for all branch activities, implementing organizational policies and procedures, and ensuring adherence to the same.
- Oversee that the branch opens and closes at regular timings, ensure punctuality of the staff, keeping the Branch Operations Manager informed of any irregularities in the behavior and attendance of the staff.
- Responsible for ensuring that the branch is neat, clean, and presentable and that all equipment is correctly serviced and maintained at regular intervals to provide a safe and professional environment.
- Assist in the recruitment and hiring of personnel, monitor performance of the recruiting post training to identify areas of improvement to enhance organizational productivity.
- Maintain appropriate performance tracking and communicate performance issues to the Branch Operations Manager.
- Provide input to formal performance appraisals and recommend or initiate disciplinary action where necessary.
- Provide required training to employees, direct work activities to enhance operations, supervise efficient working of all employees, and communicate feedback in meeting set goals.
- Maintain smooth workflow and assist Sales Manager to achieve all annual growth objectives.
- Required to look after the customer service operations and delivery of products/services in a timely and proficient manner.
- Directs the activities of the Internal Sales (Counter) to ensure a high level of customer service and ensures that visiting customers receive a high level of cooperation.
- Maintains efficient counter sales at all times and resolves all customer issues.
- Reconcile daily cash sales with cash receipts, writing and balancing daily bank deposits.
- Monitors outstanding cash sales through exception reports and provide comments where cash was not received or banked.
- Prepare daily cash sales recon and forward to accounts department as may regularly require.
- Assists the Sales Manager in the forecasting of stock levels and ensuring that the branch maintains safety level stock at all times to avoid stockouts.
- Regularly monitor excess, slow-moving, and redundant stock and communicate to the sales team as well as the Sales Manager.
- Monitors all stock transfers and assists the storeman in maintaining accurate inventory quantities.
- Oversee and supervise stock take to ensure that it is conducted in line with organizational policies and procedures.
- Directs all branch operational activities to support the Branch Operations Manager as well as the Sales Team to achieve the branch financial targets to enhance branch profitability.
- Organizes meetings, events, or client training by arranging for facilities and caterers, issuing information or invitations, coordinating speakers, and controlling the event budget.
- Manage branch petty cash and control expenditures of the branch to conform to budgetary requirements.
- Participate in regular meetings and communicate with department managers.
- Maintains branch safety programs & activities and ensures that all branch staff adheres to all health & safety regulations.
- Ensure satisfactory audit results of branch operations.
- Document Management System - Ensuring that PODs are uploaded timeously, and filing is up to date.
- Maintains ISO compliance