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5 months ago


 A+ Hardware Certification, South Africa Gravit8 IT Full time

**Requirements**:

- Matric pass
- Networking + Certification
- A+ Hardware Certification
- MCSE/MCSA Equivalent
- 5+ Years experience in a technical support as well as MSP environment, Server and Network support
- Excellent problem-solving skills backed by solid technical knowledge
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment
- Sound Understanding of
- DNS/DHCP/Active Directory
- Network Concepts And Network Security Best practice Knowledge
- Configuring Routers, managed switches, wireless access points and other network devices
- Windows Server 2012 ? current
- Hyper-V
- Office 365 and Google Apps Configuration
- Editing CNAME, TXT and MX records
- Adequate Understanding of
- TCP/IP and Subnets
- Cloud environment ie MS Azure and third party cloud infrastructure
- Basic Mikrotik configuration
- General Firewall Knowledge such as Rule priorities and Port Forwarding
Must have a valid drivers license
A vehicle with a petrol card will be supplied to use strictly for work purposes - CALL OUT ONLY

**Responsibilities**:

- Reviewing and attending to support tickets assigned to you
- Ensuring support tickets are updated with ticket progress
- Ensuring tickets are completed timeously and in its entirety
- Ensuring a summary of work done or resolution of the ticket is always listed on the ticket
- Assisting clients as best you can, or escalate to the Escalation Team if you are not able to assist
- Effectively troubleshooting software/hardware issues that arise
- Constant communicate with the client to manage their expectations
- Liaising with third party vendors when required
- Self-learn and research into topics and problems you are not familiar with
- Keeping up to date with latest technology and possible technology that can be used
- Proposing any new enhancements to the client's assigned vCIO to help improve the client's IT journey and experience

**Benefits**:

- Medical aid contribution / medical insurance
- Group RIsk
- Company Wellness

JOB TYPE

Work Day: Full Time

Employment type: Permanent Job

Salary: Negotiable

Positions available: 4

JOB REQUIREMENTS

Minimal experience: Unspecified

Gender: Indistinct



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