Broker Consultant

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life.

At 1Life, we are committed to creating a workplace that is innovative and forward-thinking. We place great emphasis on developing our people and retaining and growing their talent.
For us, service excellence is not a phrase that’s bandied about and misused - it’s a way of life. Our promises are clear-cut and our commitments firm. Our mission is to treat our customers fairly by removing all the hassle and making the process as easy as possible.

With all that said, we are looking for a Broker Consultant to:
Build, maintain and enhance relationships with new and existing External Partners and leveraging their partner relationships in order to deliver end-end business results to ensure optimal business development.

**Job Functions** Business Development,Call Centre,Client Services,Marketing,Sales **Industries** Financial Services,Insurance **Specification**
Broker Customer Service
Provide a quality service to Brokers, while identifying opportunities to secure
new business or support retention. Responsibilities may include processing
cases, dealing with queries and investigating and resolving customer problems.
Ensure continuous enforcement of new and existing marketing strategies
through Brokers/External Partner relationships.
Ensure Brokers/External Partners are continuously up to date with regards to
training, products and processes in order to drive sales and ensure adherence
to business and statutory requirements.
Ensure the 1Life distribution operating model delivers contracted services to
new and existing Brokers/External Partners.
Enhance Broker/External Partner relationships through continuous motivational
sales support and recognition.

Customer Relationships Development
Make or receive calls (by telephone) to allocated Brokers to generate additional
leads and maintain existing ones. Act as a first point of contact for resolving
broker queries and complaints.
Effectively build, maintain and manage new and existing Broker/External Partner
relationships, departmental relationships as well as relationships within the TIH
Group.
Proactively source new Brokers/External Partners, on-board, grow 1Life’s share
of wallet within panel of Brokers/External Partners, provide ongoing support and
servicing to Brokers/External Partners paneled.
Facilitate the effective resolution of any Broker/External Partner queries or
complaints as and when required

Data Collection & Analysis
Collate and analyze data using POL360 system to identify trends, opportunities
and risks. Involves working independently.
Monitor relevant information available in the POL360 system after each contact
with a customer to ensure that the organization maintains turn around time
(TAT).
Facilitate the effective resolution of any Broker/External Partner queries or
complaints as and when required.

Insights and Reporting
Generate daily, weekly and monthly reports on broker contacts, as well as
broker panel performance. Provide daily performance reports on incoming
contacts and sales.

Performance Management
Respond to personal objectives and use performance management systems to
improve personal performance.
Monitor the performance (panel penetration, ensuring not more than 40% of
lapse ratios and NTU ratios) of the Brokers/External Partners.
Ensure quarterly targets are met and provide guidance to Brokers/External
Partners to ensure sales targets are met.

Work Scheduling
Design own monthly schedule and, if necessary, assign work to others in order
to speed up office workflow and ensure high-priority tasks get done.
Leverage all available information from Brokers/External Partners, the industry
and internally to ensure constant review departmental processes, systems and
protocols to improve efficiencies.

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in
assessment and development planning activities as well as formal and informal
training and coaching.
Ensure up-to-date financial services industry and market knowledge, as well as
internal products and processes are continuously maintained.

Operational Compliance
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or
manager for any exceptions from mandatory procedure.
Manage & mitigate risks i.e. reputational, quality of business, commission,
legislation and fraud, by ensuring sound business practice, procedures and
controls are implemented and adhered to within panel of Brokers/External
Partners.

**Requirements**:
General Education
Grade 12/ SAQA Accredited