Personal Lines Underwriting and Claims Manager

3 months ago

Cape Town, South Africa RBS Insurance Brokers Full time

The purpose of the Personal Lines Underwriting and Claims Manager role is to lead a dynamic team in effectively managing underwriting processes, claims operations, and client relationships to ensure the efficient and compliant delivery of insurance services, fostering trust and satisfaction among stakeholders.

**Financial Responsibilities**:

- Take proactive measures to minimize policy cancellations.
- Meet retention targets by implementing effective underwriting and claims management strategies.
- Ensure efficient handling of claims to minimize expenses.
- Contribute to reducing general expenses within the department.

**Client Management**:

- Ensure all communications with stakeholders (insurers, account executives, clients) are accurate, timely, and professional.
- Cultivate and sustain mutually beneficial relationships with internal and external stakeholders.
- Achieve and maintain high levels of client satisfaction as per company standards.

**Business Process**:

- Lead and manage a team of underwriters and claims professionals, providing guidance, support, and mentorship.
- Manage the Personal Lines Underwriting process, ensuring adherence to company guidelines and regulatory requirements.
- Assess and evaluate risk factors for personal lines policies.
- Develop and implement underwriting strategies to optimize risk assessment and pricing.
- Collaborate with underwriting team to ensure consistency and accuracy in underwriting decisions.
- Provide guidance and support to underwriters on complex cases and risk assessment.
- Oversee the end-to-end claim process, ensuring efficiency, accuracy, and compliance with regulatory requirements.
- Process claims and recoveries within specified parameters.
- Resolve complaints promptly and within prescribed timelines.
- Meet service level agreements consistently.
- Address performance issues and implement corrective actions as needed.
- Encourage a culture of continuous improvement and innovation within the team.
- Set clear objectives and performance expectations for team members, monitoring progress and providing feedback regularly.
- Foster a collaborative and inclusive team environment, promoting teamwork and knowledge sharing.
- Conduct regular team meetings to communicate goals, initiatives, and updates.
- Provide coaching and development opportunities to enhance team members' skills and competencies.
- Manage workload distribution and resource allocation within the team to ensure efficiency and productivity.

**Learning and Growth**:

- Embody and promote the values of the company.
- Commit to continuous self-development.
- Share information and knowledge with the team.
- Provide ongoing training, coaching, and mentoring to direct reports.
- Conduct performance management assessments for direct reports.

**Minimum Qualifications & Skills**:

- Matric or equivalent qualification.
- RE5 certification.
- FAIS Compliance (credits and/or full qualification).
- Proficiency in computer literacy.
- Excellent communication skills.

**Experience**:

- Minimum of 5 years of experience in short-term insurance persona Lines and claims
- Minimum of 2 years of experience in a similar role (Management/Team Leader)

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