Csd

**THE FREIGHTMORE GROUP OF COMPANIES**

**Customer Service Agent - JHB**

**Minimum Requirements**:

- 2years freight industry experience in a similar role
- Grade 12 or equivalent
- Sound geographical knowledge of Johannesburg
- Administration and organisational skills
- Problem solving
- Reliable and trustworthy
- Must be a team player and adapt to change easily
- Parcel Perfect proficient is advantageous
- Attention to detail and accuracy
- Excellent communication skills (Proficient in English & Afrikaans)
- Fully computer literate
- Previous customer service experience

**Key Performance Areas**:

- Resolving customer queries.
- Booking and allocating collections
- Book delivery appointments
- Do rate quotations as and when required
- Follow up with 3rd parties/agents on shipments
- Notify customers of service delays
- Tracking and Tracing of shipments
- Liaise with other depots with regards to collections and deliveries
- Liaising with management with regards to customer queries.

**Salary**: From R1.00 per hour

Ability to commute/relocate:

- Chloorkop, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)