Food and Beverage Service Expert
2 weeks ago
**Job Number** 23080978
**Job Category** Food and Beverage & Culinary
**Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process **_(enter brand specific programs_**)** to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
**General Food and Beverage Services**
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests’ orders are delivered.
**Beverage/Coffee Cart**
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Cash/Bank Handling
- Record transaction in MICROS or similar system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
**Closing**
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
**Steps of Service**
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
**In-Room Dining/Room Service**
- Take room service orders over the p
-
Food and Beverage Service Expert
6 days ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 22216914 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food...
-
Food & Beverage Service Expert (Waiter)
5 days ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24046400 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24045545 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24080236 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24064951 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Food and Beverage Service Expert
6 days ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23122085 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Food and Beverage Support Expert(Cashier)
3 days ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23071005 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food...
-
Food and Beverage Controller
6 days ago
Johannesburg, South Africa Country Club Johannesburg Full time**PRIMARY JOB PURPOSE** This role is responsible for managing the Woodmead Stores and the staff in it. Manages the procurement process and issuing of stock. Manages the administration within stores and ensure all Club procedures are adhered to. **KEY RESPONSIBILITIES** - Compiling and implementing all stock and stores control procedures for food, beverage,...
-
Food & Beverage Controller
5 days ago
Johannesburg, South Africa Country Club Johannesburg Full time**PRIMARY JOB PURPOSE** This role is responsible for managing the Auckland Park Stores and the staff in it. Manages the procurement process and issuing of stock. Manages the administration within stores and ensure all Club procedures are adhered to. **KEY RESPONSIBILITIES** - Compiling and implementing all stock and stores control procedures for food,...
-
Food & Beverage Controller
4 weeks ago
Johannesburg, South Africa BGA Recruitment Full timePRIMARY JOB PURPOSEThis role is responsible for managing the Club Stores and the staff in it.Manages the procurement process and issuing of stock. Manages the administration within stores and ensure all Club procedures are adhered to.KEY RESPONSIBILITIES• Compiling and implementing all stock and stores control procedures for food, beverage, household...
-
Food and Beverage Administrator
3 weeks ago
Johannesburg, South Africa Melia Hotels International Full timeEdit daily Food and Beverage reports, accurately reconciling all activities Deliver accurate audit reports to the Conference & Events manager Follow up on any queries or missing checks with the Food and Beverage outlet Supervisors Compare Food and Beverage revenues with computer system reports Prepare daily event reports and review function sheets Assist...
-
Assistant Food
4 weeks ago
Johannesburg, South Africa BGA Recruitment Full timePRIMARY JOB PURPOSEThis role supports the Food and Beverage Manager by managing all Food & Beverage outlets. Managing staffperformance and service levels in all department areas. Is responsible for the efficient and effective staffing of thedepartment.KEY RESPONSIBILITIES• Assumes responsibility as “Duty Manager” for the Club whilst on duty.• Manages...
-
Food & Beverage Manager
6 days ago
Johannesburg, South Africa Natebo Consulting Full timeJob Purpose Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to: achieving profitability in specific outlets improving of standards of operation maximising customer satisfaction facilities and product...
-
Food & Beverage Manager / Function Co-ordinator
2 weeks ago
Johannesburg, South Africa Dream Hotels and Resorts Full timeOne of our holiday destinations is looking to recruit an experienced F&B Manager / Function Co-ordinator. Located a stone throw away from Emalahleni. The _**_successful incumbent_**_ will be responsible for all functions by delivering an excellent guest experience. For instance, revenue, food costs, budget, inventories, hygiene, and stock, forecasting,...
-
Food and Beverage Service Expert
1 week ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23067887 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according...
-
Ass F&B
4 weeks ago
Johannesburg, South Africa BGA Recruitment Full timePRIMARY JOB PURPOSEBased in the Northern Suburbs of JHBThis role supports the Food and Beverage Manager by managing all Food & Beverage outlets. Managing staffperformance and service levels in all department areas. Is responsible for the efficient and effective staffing of thedepartment.KEY RESPONSIBILITIES• Assumes responsibility as “Duty Manager” for...
-
Ass F&B
4 weeks ago
Johannesburg, South Africa BGA Recruitment Full timePRIMARY JOB PURPOSEBased in the Northern Suburbs of JHBThis role supports the Food and Beverage Manager by managing all Food & Beverage outlets. Managing staffperformance and service levels in all department areas. Is responsible for the efficient and effective staffing of thedepartment.KEY RESPONSIBILITIES• Assumes responsibility as “Duty Manager” for...
-
Operations Manager
6 days ago
Johannesburg, South Africa BGA Recruitment Full timePOSITION BASED IN Sandton - Working on a golf course, country club experience would be beneficial **Key Responsibilities include for**: - Managing all staffing within the clubhouse - Responsible for the entire food and beverage operation for the clubhouse restaurant, half way house and cellar. - Plan and implement budgets and contracts to achieve the...
-
Bar and Beverage Manager
3 days ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23106101 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JJOB SUMMARY** Responsible for bar/lounge daily...
-
Beverage Learner
4 weeks ago
Johannesburg, South Africa Givaudan Full timeStep into our world of creativity and joy! Beverage Learner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn...
