Plumber

Plumber (Service Technician)

You will be responsible for consistently monitoring quality and SLAs’.
You will be expected to deliver an outstanding service to all Kwikot customers in terms of all
warranty and insurance related calls as well as providing advice to customers.

Handle general queries regarding after sales service, installations, faulty issues etc.
Attend to all warranty and insurance related calls logged by the Call Centre within a
reasonable turnaround time of 24Hrs.
Ensure that all administration (timecards, running sheets, job cards etc. are updated daily.
Ensure correct completion of all documents

**Qualifications**:
Matric
PIRB registered (advantageous)
3 to 5 years’ experience
Plumbing Certificate (CETA/ Red Seal)
Thorough knowledge of all Kwikot products, EWH systems, products, services and
competitors
Heat Pump Installation/Servicing Certificate (advantageous)
Electrical and Plumbing installation/Servicing knowledge and or Certificate
Code 8 Drivers License
Thorough knowledge of Suburbs, Towns and surrounding areas
Business English and fluency in at least one other indigenous African language
Confidentiality
Attention to detail
Computer Literate
Be respectful, honest and trustworthy and flexible.
Excellent verbal, presentation, listening and communication skills at all levels
Excellent People / Client Relation Skills
Time management and decision-making skills

The position requires occasional overtime work, on alternate weekends and public holidays
as per duty roster

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