Service Advisor

3 weeks ago

Pinetown, South Africa Select Motor Recruitment Full time

**RESPONSIBILITIES**:
Greeting customers and assisting with queries
Opening of Estimates and Job cards for work to be done
Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
Inform client of campaigns available for their vehicle and upsell hours for campaigns
Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed
Communicate with parts department to ensure timeous availability of parts
Obtain various order numbers and issue the go ahead to the Foreman and Technicians
Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
Control the daily workshop workflow sheet. Send out by end of business day
Control Workshop Efficiency report, hours allocated vs worked
Control the gate pass book and company policies regarding vehicle movements ie No vehicle leave without payment
Manage and oversee the dealerships workflow and schedule between departments
Call customers to advise them about service changes or vehicle pick up times
Maintain positive customer relationships to ensure repeat business
Adhere to all company policies
Send payment Proof of Accounts and ensure the debtors is loaded and removed

**REQUIREMENTS**:
Matric certificate
Relevant training/qualifications as a Service Advisor or similar role
Code 8 licence
Minimum 1-2 Years’ experience in similar role
A strong understanding of automotive technology and the automotive industry
**Skills**: MS Excel, Power point, Word, EVOLVE
Able to handle 20-25 job cards per day
Maintain a maximum open WIP of 25 job cards
Excellent customer service skills, interpersonal and communication expertise
Confident and proactive approach - anticipates issues and requirements
Automotive Industry Experience

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please
UPLOAD your current, updated CV on our Website using the following link:

- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

Applications should be submitted no later than Wednesday 7th February 2024

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