Tasting Room Manager
1 week ago
**DUTIES** will include (but not be limited to):
- Manage and take responsibility for the full daily function of The Tasting Room to offer all visitors a memorable and enjoyable experience.
- Stock and Admin Management: Balancing the till at the end of each day, daily cash up, stock take (ordering wine, merchandise, beverages, service ware and consumables), POS updates, pricing, beverage and menu changes.
- Customer Service: Present tastings, check on food experience and impart information to customers on Asara Wines, the Estate and general knowledge of the industry as well as tourist Manage guest expectations and respond to any complaints received. Organise and execute cellar tours, vineyard tours, picnics and assist with private events and conferences.
- Manage private client sales/ wine club/ loyalty programme
- Promotional Activities: Present or assist with tasting for clubs and activities on the Estate which might occur after hours & assist at shows where sales can be made to consumers.
- Event Management: Create special offerings and attractions eg. Christmas, Valentine’s Day and oversee functions.
- Financial Management: Sign off invoices and manage the departments.
- Sales: Manage wine sales including direct and private orders, liaising with transport companies, local or overseas, to ensure orders reach the customer and meet sales targets.
- Staff Management: Organise staff shifts, uniforms and discipline to oversee employment of a well organised and functional team.
- Strategic Planning: Analyse reports and plan action to be taken for financial reporting and budgeting.
**ESSENTIAL QUALIFICATIONS, SKILLS & EXPERIENCES**:
- A relevant tertiary qualification including formal wine qualification as WSET Level 3 or Cape Wine Academy Certificate.
- Minimum of 5 years' relevant working experience within the wine industry in a management capacity as well as hotel & restaurant experience.
- Excellent computer literacy (MS Office and POS) and communication
- Attention to detail, team mentality and positive.
- Must have own reliable
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