Betting Clerk

**BOOKMAKER CLERK**

**Cape**:
**Position**: Bookmaker Clerk X4

**Memo No**: HRJA0261

**Summary of Position**:
The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support, advise and direct the business in all aspects of customer service that could lead the business to high levels of customer retention

**KEY PERFORMANCE AREAS AND RESPONSIBILITIES**

**Key Performance Outputs**
**Performance**
**Area**

**Financial + Responsible for cash balancing in your drawer**

**Strategic Laying and pay-out of bets**
- Responsible for cash shortages in alignment with the Shortage/Overage Policy
- Ensure that your bet taken count is in alignment with branch projections

**Operational Responsible for the administration and paperwork including cash handover documents**
- Responsible for safety and security of all assets under your control
- Responsible for the administration and paperwork for transfers to the Assistant Manager or Branch Manager

**Customer + Providing excellent, good quality customer service at all times**

**Relationship Ensuring that your workplace is clean and presentable for MWOS customers**
- Ensure customers are aware of all bet types in order to increase customer satisfaction
- Ensure communication skills are good in order to provide information to customers clearly and concisely

**Leadership + Ensuring that breaches in policy is reported to the Assistant/Branch/Regional/HR Manager**

**People**

**Innovation Make recommendations and suggestions of advertising/marketing opportunities to the**
**Marketing Department**
- Make recommendations on how to increase performance and branch profit

**KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)**

**COMPETENCY LIBRARY**
**Technical Competencies: Generic Competencies**:

- Stakeholder engagement **Inter and Intrapersonal Skills**:

- Bilingual Communication Skills - written + verbal
- Achieving personal work goals and objectives **Problem solving skills**:

- Adhering to principles and values Accuracy + Attention to detail
- Deciding and initiating action **Time Management Skills**:

- Co-ordination Skills
- Delivering results and meeting customer **Team Working Skills expectations ** Professionalism
- Ability to maintain a high level of accuracy in **Honesty + Integrity preparing and entering information and attention to ** Innovative detail; **Patience + empathetic**:

- Record keeping skills;
- Strong customer service focus Values
- **Passion**:

- Proactive
- Accountability and Ownership
- Change
- Teamwork
- Service Excellence

**Minimum Requirements**:

- Matric
- 1 year experience in a similar role
- Must be able to work shifts including nights.

**unsuccessful.**

**Salary**: From R25.42 per hour

Ability to Commute:

- Athlone, Western Cape (required)

Application Deadline: 2023/11/19