Operations Consultan
3 months ago
Action and resolve IM (Incident Management) tickets.
Action and resolve CIM (Critical Incident Management) tickets as required.
Raise and lead tasks PM (Problem Management) tickets as identified.
Action and coordinate CM (Change Management) tasks and tickets as required.
Assist user departments in drafting system requirement documentation based on business processes.
Perform daily system handover and start-up tasks to ensure operational readiness of systems.
Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
Propose and review system design and evaluate alternatives.
Develop systems solutions in line with quality and delivery requirements.
IT Degree and/or relevant qualifications.
5 years of Team Lead experience.
Back-out Planning.
Business Continuity Management (BCM).
Change Management (CM).
Cut-over Planning.
Between 5 - 7 Years
