Claims Manager

2 weeks ago

Pietermaritzburg, South Africa Pronel Personnel Full time

Our well established client based in Pietermaritzburg is currently looking for a Claims Manager to join their team.

**MAIN RESPONSIBILITIES**:

- Check policy cover details, premiums and excesses.
- Ensure that all the relevant / necessary claims documentation has been received.
- Appoint assessors where necessary.
- Attend to all correspondence, including telephonic enquiries.
- Prepare agreements of loss where necessary.
- Prepare payments for purposes of release.
- Provide instructions relating to salvage and monitor the upliftment of salvage (where applicable).
- Negotiate claims with brokers and assist brokers where such assistance is required.
- Motivate the team to achieve targets.
- Simulate growth and improvement within the claims department.
- Process claims in a fair and fast manner.
- Ensure that strict SLA's are adhered to in terms of the turnaround times.
- Ensure all risks are within Safire's risk appetite and reinsurance parameters.
- Assist and support the team with claim matter matters.
- Assist with overflow of work.
- Actively assist with team queries and resolve challenges speedily.

**QUALIFICATIONS AND EXPERIENCE NEEDED**:

- Matric/Grade 12 (Accountancy and Maths).
- Bachelors Degree (Advantageous).
- A full qualifications in short term insurance (Advantageous).
- RE5 would be an advantage.
- Strong claims experience with a minimum 3 years or more as a claim's handler.

**COMPETENCIES REQUIRED**:

- Proficiency in analysis, judgement, problem-solving, collaboration, business logic, and influencing.
- Proficiency in the MS Office Suite with excellent Outlook, Excel and Word skills.
- Proficiency in working with insurance systems.
- Proficiency in the relevant legislative knowledge.
- Technically proficient with product knowledge relevant to type of insurance being offered.

**PERSONALITY THAT WILL EXCEL IN THE TEAM**:

- Act ethically and respectfully in every situation.
- Work meticulously with a very high attention to detail.
- Highly organized and deliver work on time, and to the highest standard.
- Build strong cohesive relationships with diverse stakeholders.
- Can work under pressure and with a sense of urgency and assertiveness.
- Excellent communication and interpersonal skills.
- Must be a team player and enjoy team collaboration.

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