Ambassadors (Shift Work)

3 weeks ago

Cape Town, South Africa Cosmopolitan Recruitment Full time

**Ambassador x 7**

We have a vacancy for Ambassador x 7 will be based in Cape Town.

If you appreciate a company culture that encourages ownership, innovation and client delight, you will thrive in our diverse, driven team.

**Position Summary**
- To perform the duties ofoperations control of thefacilities of theMyCiti project in
accordance with the requirements of the MyCiti & PTI Interchanges (where applicable).

**Key Accountabilities/ Principal Responsibilities**
- Ensure that all station staff carry out and perform their duties strictly in accordance
with the contract’s Quality

Management System encompassing:

- The MyCiTi Rules
- Customer Relations
- Cash Management Procedures
- Passenger Management Procedures
- Security Procedures
- Cleaning Procedures
- Health and Safety Procedures

**PRIMARY DUTIES**
- Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics
system and hard copy timesheet procedures and systems
- Inform customers of route, timetable and fare system information
- Distribute public information communication material
- Assist universal access passengers
- Be polite and display a passenger friendly attitude at all times (even when not on shift
andin uniform)
- Comply with and implement all tasks and procedures as detailed in the Passenger
Management Procedures Protocols:

- Monitor fare evasion and fraud control
- Clear busses during service and events
- Ensure that cards of all passengers are checked and valid
- Ensure effective gate control
- Register complaints and record incidents in the security occurrence book and report
item to the station co
- ordinator
- Recording of passenger numbers when required
- Provide MyConnect Card product information and knowledge on how the system
works
- Wayfinding to key destinations in the vicinity of the MyCiti Stations and stops
- Queue management at kiosks
- All other transport related relevant information such as links to other public transport
services such as rail
- Operate sliding doors and ensure that it’s closed when no services are at the
station/platform
- Responsible for passenger queues and layout of tensa barriers in compliance with
OHS
- Adhere to the prescribed uniform code and name tags at all times
- Ensure working areas are kept neat and tidy
- Ensure that handover takes place at end of shift
- HSEQ compliance, awareness and checklists
- Comply with all instructions and requests from station management and supervisors

**SECONDARY DUTIES**
- Multi skilled to provide cashier and validator services
- Assist with special events and monitor crowd control
- Monitor tap-in and tap-out at entry and exit gates
- Co-ordinate operational equipment such as, loud hailers, counters and radios if and
when required.
- Any duties as requested by the management from time totime to ensure no disruptions to operations

**It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.**

**Key Skills and Experience**
- Grade 12
- Good knowledge of all MyCiti products
- Previous experience in a customer relationship environment
- Computer literacy
- Understand the importance of good customer relationship skills

**People and Management Skill**
- Excellent customer care skills
- Good communication skills in both written and verbal format
- Interactive personality with the ability to communicate with diverse groups of people across all levels
- Good attention to detail
- Take ownership of tasks
- Calm disposition

**Job Type**: Permanent

**Salary**: R42.86 per hour

Application Deadline: 2023/05/23

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