Quality Assurance

3 weeks ago


Pretoria, South Africa Pillango Placements Full time

**Gauteng**, PTA - East**

**R 12000 - R 12000 Monthly Cost To Company**

We are seeking a skilled and experience Call Centre QA and Compliance Officer to join a legal firm based in Pretoria East.

Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment.

**Minimum Requirements**

Grade 12.
4-5 years’ experience in a QA/Compliance role in the collections or banking environment.
AJS experience is essential.
Advanced Excel is essential.
Good understanding of DebiCheck will be beneficial.

**Experience Required / Duties**

Monitor process implementation.
Ensure that quality & compliance standards within the call centre are consistently met.
Responsible for agent communication and training, quality assurance as well as regular briefings with senior management on the progress of the call centre agents training & work done.
Ensure compliance with the department's quality systems & processes.
Evaluate daily feedback, queries, agent productivity and skills analysis on calls.
Develop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centre.
Ensure campaign KPIs are met regarding quality standards.
Upskill call centre staff.
Provide weekly quality assurance reports to upper management.
Ensure on-going optimisation across all campaigns within the department.
Manage teams, coaching and training sessions.



  • Pretoria, South Africa Kare Sheet Metal Products Full time

    Sheet Metal manufacturing company based in Hermanstad, Pretoria-West have an position available for an experienced Quality Assurance Manager. Previous experience in the Railway Industry will be for your benefit. - Implement and maintain Commercial procedures to comply with ISO/IRIS requirements. - Implement continuous audits, report findings and ensure...

  • IT Quality Assurance

    1 month ago


    Pretoria, South Africa TWK Agri Full time

    TWK Agri has the following vacancy available: IT Quality Assurance (QA) within the Corporate Services Division at Pretoria, Gauteng. **Job Summary** **Responsibilities and Duties** - Plan, execute, and oversee product inspection and testing for quality and conformance to specification and deliverables - Estimate, prioritize, plan and coordinate testing...


  • Pretoria, South Africa Six Sense Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related) A well-established public entity is seeking to appoint a Quality Assurance Manager Is responsible for ensuring that products or services meet established standards of quality. **Qualifications and Experience**: - Honours Degree in Industrial Engineering/Mechanical Engineering or...


  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Quality Assurance AssessorAREA: Pretoria EastINDUSTRY: InsuranceSALARY / CTC : R 17 000Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations,...


  • Pretoria, South Africa Adzuna ZA B C2 Full time

    JOB TITLE: Quality Assurance AssessorAREA: Pretoria EastINDUSTRY: InsuranceSALARY / CTC : R 17 000Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations,...


  • Pretoria, South Africa SPINT Full time

    **QUALITY** Implement and maintain Commercial procedures to comply with ISO requirements. Implement continuous audits, report findings and ensure conformity by all the Departments. Ensure all changes to Procedures determined by Audits and User requests are documented and communicated. Report all non - conformances or deviations in contravention of Audit and...


  • Pretoria, South Africa H2R Africa Full time

    Our client in the Healthcare industry is looking for a Quality Assurance Coach, with Healthcare experience, to manage and implement the various service quality assurance measures and quality improvement programmes across all aspects of service delivery, both clinical and operational in nature. Qualifications: Matric Business Management or Nursing diploma/...


  • Pretoria, South Africa H2R Africa Full time

    Our client in the Healthcare industry is looking for a Quality Assurance Coach, with Healthcare experience, to manage and implement the various service quality assurance measures and quality improvement programmes across all aspects of service delivery, both clinical and operational in nature.Qualifications:MatricBusiness Management or Nursing diploma/...


  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Quality Assurance Assessor AREA: Pretoria East INDUSTRY: Insurance SALARY / CTC : R 17 000 Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry...


  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Quality Assurance AssessorAREA: Pretoria EastINDUSTRY: InsuranceSALARY / CTC : R 17 000Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations,...


  • Pretoria, South Africa AVI Limited Full time

    **AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in...


  • Pretoria, South Africa South African Bank Note Company Full time

    **Purpose**: The South African Bank Note Company (SABN), a fully owned subsidiary of the South African Reserve Bank (SARB), is a highly competitive security printing company, which competes on a global scale, using the latest high-tech modern technology and machinery. SABN is currently looking for a high performing graduate to join the internship programme,...


  • Pretoria, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: Pretoria, Silverton Job Posting Title: Quality Assurance Specialist, Solutions Time Type: Full...


  • Pretoria, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: Silverton, Pretoria Job Posting Title: Quality Assurance Specialist, Solutions Time Type: Full Time **Qualification(s)**: Logistics Qualification and/or Supply Chain Qualification and/or Post Graduate Quality Qualification and/or Relevant ISO certification + min 5 years’ experience **Computer...


  • Pretoria, South Africa People Dimension Full time

    Duties & ResponsibilitiesPrimary Key Performance Areas:Manage the ETQA Division:1. Implement, monitor, maintain and improve the organisation’s Quality Management System.2. Implement, monitor, maintain and improve the organisation’s Assessment and Moderation System.3. Implement, monitor, maintain and improve a stock control system for learning material...


  • Pretoria, South Africa H2R Africa Full time

    Minimum 2-3 years experience within a similar role within a managed healthcare or medical scheme environment - Sound knowledge of the South African Healthcare industry and prevailing legislation, current coding structures e., ICD10s, CPT4, NRPL, PMB conditions and clinical protocols - Thorough, well-grounded clinical knowledge of the pre-authorisation and...


  • Pretoria, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Pretoria, South Africa Platinum Placements Full time

    **Quality Strategy**: - Develop the Total Quality Strategic Plan and ensure implementation for the Plant. - Provide Strategic and Change Leadership to the Total Quality Team. *** **Quality Management**: - Manage Quality at Source (Green Areas). - Manage requirements related to Quality and other standards (IATF 16949:2016ISO 9001:2015 & VDA 6.3:2016). -...

  • Technical Food Safety

    4 weeks ago


    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 70294 **Job Type** - Permanent **Job Title** - Technical Food Safety & Quality Manager **Computer Skills** - Ms Office **Industry** - Food **City** - Tshwane (Pretoria) **Province** - Gauteng - Technical Food Safety & Quality Manager, will be responsible for overseeing and upholding food safety and quality in accordance with our FSSC...

  • Quality Controller

    1 month ago


    Pretoria North, South Africa Afrit trailers Full time

    _**Introduction**_ AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become...