Technical Sales Rep

7 months ago

Durban, South Africa Futurelink Global Recruitment Full time

**Introduction**

Our client based in Durban is looking for a Technical Sales Rep to join their team.

Main purpose of the role is:

- Selling products.
- Meeting customers' needs.
- Maintaining existing customer relationships.
- Growing sales within the allocated area or region.

**Duties & Responsibilities**

Sales
- Maximising sales and growing market share by presenting and selling the company’s range of products, solutions, and services.

Technical Support:

- Ensuring that the product or solution offered meets the customer’s requirement.
- Providing first line technical support and where necessary, facilitate advanced support from the technical department.

Market analysis:

- Gathering and analysing market information and preparing related reports.

Report generation:

- Generating reports per sales manager requirements.
- Preparing periodic reports on market developments and business/sales opportunities.
- Preparing and timeously submitting activity/call reports as required.

Customer Relations:

- Ensuring that the customer is consistently treated as “King”.
- Developing lasting customer relationships through interpreting and managing their requirements.
- Interacting continuously with customers to establish lasting customer relationships.
- Ensuring customers are effectively informed of existing products and new products ready to go to market.
- Ensuring that customer details are accurate and constantly updated on company sales data base.
- Ensuring that contracts between sales and customer are complete and fit for purpose.

Process Optimisation:

- Personally contribute to a culture of continuous improvement with regard to sales processes with the focus on customer value-add and efficiency.
- Ensuring that sales related documentation is accurate, correct, and complete.
- Ensuring that personal sales targets are met/exceeded.
- Ongoing canvassing for sales prospects and identification of new customers.
- Generating accurate quotations consistent with customer requirements.
- Speedy closure of deals.
- Ensuring customer needs are consistently understood and expectations met and managed.
- Ensuring compliance with pricing and discount structures.
- Working in conjunction with technical support/product specialists when appropriate.
- Attending all sales meetings and related training.
- Maintaining an up-to-date calendar.
- Ensuring high levels of customer satisfaction and sound customer relationships.
- Maintaining demonstration equipment in safe and good order.
- Providing product demonstrations and assisting with marketing initiatives as required.
- Providing product training when appropriate.

**Desired Experience & Qualification**
- Matric
- Experience in a similar role
- Experience in the electronics sector - advantageous
- Proven track record in sales.
- Computer literate
- Valid drivers license & reliable personal vehicle

**Job Types**: Full-time, Permanent

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