Store Manager- Clearwater Mall

4 weeks ago

Johannesburg, South Africa The Prestige Cosmetics Africa Recruitment Full time

The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment and maintenance of effective people and process management practices.

KEY RESPONSIBILITIES

**Customer Experience Delivery**
- Implement customer service/journey strategy and processes with attention to proactive issue resolution and immediate corrective action on out-of-lines
- Ensure correct implementation of store layout, merchandising, signage, and visual displays
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the Company guidelines
- Ensure correct and timeous implementation of store's eventing, activations, and Company communications in accordance with Company standards
- Ensure appropriate staffing levels to support customer service requirements adhering to scheduling guidelines

**Stock Management**
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
- Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
- Communicate with merchants on stock issues e.g., out of stocks, overstocks
- Ensure data integrity through effective stock control
- Ensure all Standard Operating Procedures are followed

**People Management**
- Encourage, implement, and reinforce the Company’s Values
- Ensure an open, motivated, and harmonious work environment
- Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Personal Development Plan (PDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Ensure that team members are developed to ensure succession plans for store roles
- Manage and execute EMT’s/training with staff as required
- Assist in the recruitment of new team members
- Induct new staff members
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Manage and address misconduct of team members with support from line manager and HR

**Budget & Financial Management**
- Analyse budgets and projections
- Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
- Implement ARC’s procedures of managing expenses, financial controls, store controls and increased profitability
- Ensure that store stockloss results are within Company norms with an effective stockloss action plan for the store which identifies and addresses all potential security risks within the store
- Ensure compliance to OHASA requirements
- Ensure that all Standard Operating Procedures are implemented and followed

**Market Intelligence - Store**
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that all directives are executed in accordance with Company guidelines
- Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends

**Stakeholder Management**
- Ensure customer experience standards are upheld and reinforced
- Build relationships with all levels of management, internal and external stakeholders
- CRM Management
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to Line Manager/customer team regarding any customer issues within stipulated timelines

**Administration and Reporting**
- Conduct compliance checks of all defined processes and procedures (e.g. admin checks, store audits, visual audits, POS, security etc.); resolving and/or escalating non-compliance speedily
- Daily, weekly, monthly sales tracking sheets
- Analyse sales and competitor reports to identify trends and sales opportunities
- Store checklist submitted weekly/as required
- Submit store event report as required
- Provide ad-hoc reports, feedback and updates as required

**COMPETENCIES**

ÿ Deciding and Initiating Action

ÿ Leading and Supervising

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organising

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

**Job Type**: Permanent

**Experience**:

- Retail: 6 years (r

  • In-store Brand Promoter- Clearwater

    4 weeks ago

    Johannesburg, South Africa SMD Technologies Full time

    The company’s rapid growth from 5 core staff, to the current 200+ employees can be directly attributed to the relationships we have built with our retailers and customers, and as we continue to work towards bringing in new ranges and building new relationships, we do not see any slowing down. - IC CLEARWATER **Requirements**: - Great communication...

  • Promo Director

    4 weeks ago

    Johannesburg, South Africa Clearwater Full time

    Clearwater, a design and content promotions company has an immediate vacancy for a promo director to work on local and international on-air and digital campaigns. You will be responsible for conceiving, writing and directing promo spots that will inform and connect viewers to the most premium entertainment content in the country. This exceptional opportunity...

  • Store Manager- Arc Store Clearwater Mall

    1 month ago

    Johannesburg, South Africa The Prestige Cosmetic Africa Recruitment Full time

    Purpose of the Role The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment and maintenance of effective people and process management practices. KEY RESPONSIBILITIES **Customer...

  • Retail Sales Consultant

    1 month ago

    Johannesburg South, South Africa Swarovski Partner Store Full time

    We are hiring Retail Sales Consultant to join our **SWAROVSKI **store in Mall of the South. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM YOU** With a...

  • Luxury Jewellery Sales Consultant

    1 week ago

    Johannesburg, South Africa Browns The Diamond Store Full time

    Browns The Diamond Store is offering a unique and exciting opportunity for a Sales Consultant for our store in Mall of Africa.Since 1934 our family has been crafting the finest diamond jewellery. Classic, timeless and sophisticated designs coupled with exceptionally brilliant diamonds have made Browns the first choice for South African diamond jewellery.We...

  • Cluster Store Manager – Mall of Africa and Centurion

    16 hours ago

    Johannesburg, South Africa Carrol Boyes Full time

    Are you a retail superstar looking for a dynamic management role? Look no further! Our Mall of Africa and Centurion stores are seeking a results-oriented Manager with a passion for delivering outstanding customer service.As the Cluster Store Manager, you'll be responsible for leading a team of 5+ employees and managing all aspects of store operations. You...

  • Luxury Jewellery Sales Consultant

    1 week ago

    Johannesburg, South Africa Browns The Diamond Store Full time

    Job DescriptionBrowns The Diamond Store is offering a unique and exciting opportunity for a Sales Consultant for our store in Mall of Africa.Since 1934 our family has been crafting the finest diamond jewellery. Classic, timeless and sophisticated designs coupled with exceptionally brilliant diamonds have made Browns the first choice for South African...

  • Store Manager

    1 month ago

    Johannesburg, South Africa Clicks Group Limited Full time

    Advert reference: click_012584 Advert status: Online - **Position Summary**: **Industry**:FMCG & Supply Management **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about retail and...

  • Store Admin Manager

    1 month ago

    Johannesburg, South Africa AVI Limited Full time

    With the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, **SPITZ** has grown from strength-to-strength to become synonymous with the excellence of the exclusive international brands it offers in-store. **Main Purpose**: The successful individual will be responsible for the store administration function and...

  • Store Manager

    1 month ago

    Johannesburg, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015113**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Johannesburg - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about retail and service...

  • Senior Sales Consultant in Store

    4 weeks ago

    Johannesburg, South Africa Smollan Full time

    We’re on the lookout for an exceptional **Senior Sales Consultant** in **Mall of Africa.** As a **Senior Sales Consultant** you will be responsible for: - Administration - In-Store Sales and Marketing - Customer Satisfaction and Service - Supervisory Support **What are we looking for?** **To qualify for this role, you should have**: - 2-3 years’...

  • Part-time Sales Consultant

    1 month ago

    Johannesburg, South Africa Core Group Full time

    Store is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. We are looking for tech savvy, retail inclined...

  • Istore Store Manager

    1 month ago

    Johannesburg, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. As the iStore Store Manager, you are at the steer...

  • Visual Merchandising

    4 weeks ago

    Johannesburg, South Africa The Estée Lauder Companies Full time

    **About The Estée Lauder Companies Inc.** The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab...

  • Casual Technician

    1 month ago

    Johannesburg, South Africa Incredible Connection Full time

    Seeking Casual Technicians for our stores in Vaal mall and Greenstone mall. - After sales service and facilitating the repair/credit process of customer units. - Hardware troubleshooting and upgrades eg.. Ram and hard drive upgrades. - Administrative work of updating the repair system and filing of paperwork. **Job Type**: Part-time Part-time hours: 27 per...

  • Store Manager

    4 weeks ago

    Johannesburg, South Africa The Foschini Group Full time

    **Job ID**:16144**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:TFG Jewellery Division**Province**:Gauteng**Location**:Johannesburg West**Suburb**:Randfontein (Johannesburg)Position Description: The Store is in need of achievement-orientated Store Manager with excellent customer service and people...

  • Store Manager

    1 month ago

    Johannesburg, South Africa Clicks Group Limited Full time

    **Listing reference**: 016326**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Johannesburg Metropolitan - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about retail and...

  • Store Manager

    1 month ago

    Johannesburg, South Africa Toys R Us and Babies R Us South Africa Full time

    **Introduction**: Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that...

  • Store Manager

    1 month ago

    Johannesburg, South Africa Clicks Group Limited Full time

    Advert reference: click_013001 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:The Body Shop **Introduction**: The main purpose of the job is to plan,...

  • Store Manager

    1 month ago

    Johannesburg, South Africa Clicks Group Limited Full time

    **Listing reference**: 015686**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Johannesburg - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - The main purpose of the job is to plan, lead and direct the...