Global Concierge

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is looking for a Global Concierge for a Luxury Travel Agency based on Cape Town.

A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with the Agency in Africa and provide information, assist with travel support during travel.

The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. The in-country support service will operate seven days a week.

KEY OUTPUTS:

- Upholding the values of the Agency... Care of the people, Care of land and Care of the wildlife
- Calm and professional communication skills in order to service travel partners, direct and indirect guests
- Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
- Proactive selling of the Agency’s Africa products and services ensuring the best suitable safari
- Meets people and responds to a variety of situations with poise, patience, and discretion
- Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
- Have a strong knowledge of the Agency and the regions and territories it operates
- An independent, curious and “can do it” nature

ADDITIONAL DUTIES:

- Attend and participate in continuing educational programs and training webinars
- Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

- High School Qualification, 3 year University/College Qualification advantageous
- 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or a concierge service

KNOWLEDGE REQUIRED:

- An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, In-house Guest Information System - training provided)
- Good destinations knowledge of South Africa, Southern and East Africa preferable
- A willingness and aptitude to learn

SKLLS REQUIRED:

- Experience with multi-currency with an understanding of the principles of foreign currency
- Working in an orderly manner
- Must possess multi-tasking skills with constant interruptions
- Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
- Customer Service and Relationship focused
- Working under pressure

PERSONAL ATTRIBUTES:

- An understanding of the constant changing working environment
- Diligent self-starter, with a high level of attention to detail
- Results focused, but willing to work with diverse personalities in a challenging environment
- Generate and maintain a positive momentum and high levels of productivity
- Maintain social, ethical, organisational and professional norm
- Keen willingness for ongoing personal development
- Excellent communicator
- Team player who works productively with wide range of people, including operating from a remote location

If this sounds like you, please share your resume with me today

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