Technician: Field Support

3 weeks ago

Durban, South Africa Mustek Full time

**Purpose**:
The Technician (Field Support) will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, PC's, Notebooks & Printers.

**Responsibilities**:

- Diagnose and repair all technical faults of Notebooks, PC's & Printers.
- Follow the correct test process for all brands.
- Ensuring that all communication with our customers is of the expected quality.
- Completing all assigned tasks within the required time frame (SLA).
- Enhancing customer experience and relationships.
- Keep the CMDB system up to date at all times.
Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes.
- Maintain service levels at 90% (SLA Report).
- Complete at least 5 workshop repairs per week depending on the field work schedule.
- Manage Stock Rand value and have a 0% shrinkage basis and have no stock outstanding for more than 14 calendar days.
- Ad hoc tasks as required.

**Qualification and Experience**:

- Matric
- CompTIA A+, N+ and S+ preferred
- Valid driver’s license
- Min of 3-year technical experience in notebooks, PC repairs & Printers

**Skills and Knowledge**:

- Good knowledge of general administrative and internal processes
- Knowledge of ICT industry
- Knowledge of operating system software (i.e., Windows 10).
- Knowledge of relevant technologies hardware

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