Officer: Postgraduate Enrolment Support

2 weeks ago

Bellville, South Africa University of the Western Cape Full time

Post Number- 8033441- Faculty/Department- University of the Western Cape -> Deputy Vice-Chancellor: Research & Innovation -> Research Development & Postgraduate Support- Type of Position- Permanent - Full Time- Length of Contract Period- Location- Main Campus - Bellville, WC ZA (Primary)- Closing Date- 14/4/2024**Role Clarification & Key Performance Areas**

The University of the Western Cape has over the past few years steadily become one of the research-led teaching and learning universities in South Africa, with the capacity to produce and advance new knowledge in recognised research strength and the translation of this knowledge through innovation endeavours.

**The successful incumbent is responsible for the following Key Performance Areas**:

- Maintain expert postgraduate admissions knowledge.
- Ensure exceptional customer experience is at the forefront of all admission processes and procedures.
- Ensure that service standards are appropriate, stretching, monitored and best practice.
- Act as the initial escalation point for non-standard and complex queries relating to admission and enrolment for postgraduate courses.
- Keep up to date and proactive on relevant admissions and sector related developments.
- Lead on elements of operational change as part of the annual review of service delivery, including the facilitation of resource from other key areas.
- Develop and deliver training to enhance team knowledge.
- Support and participate in projects and development work.
- Provide professional opinions and advice.
- Assist the Admissions and Enrolment manager to deliver a customer focused, efficient and effective Postgraduate Admissions and Enrolment function through:

- Providing day-to-day support and guidance to the Admissions and Enrolment advisors.
- Day-to-day work allocation and monitoring of activities to agreed standards including identification areas of concern that require resolution.
- Provide support for committees as identified by the Deputy Director
- Identifying and championing opportunities for continuous service improvement to maximize postgraduate recruitment and satisfaction Support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University's postgraduate provision and process for admissions and enrolment.**Minimum Requirements**

**Minimum Requirements **(Qualification and Experience)
- A relevant National Diploma at an NQF 6 or an equivalent qualification.
- At least 3 - 5 years’ relevant experience preferably in a higher education /research institution.

**Required competencies** (skills, knowledge, and behavioural attributes):

- Good written and oral communication skills.
- Information management skills and High level of accuracy
- Ability to problem solve
- Take initiative and be proactive
- Being receptive to feedback
- Analytical thinking
- Communication skills
- Ability to work effectively in a team and independently.
- Information management skills
- Ability to adapt communicating approach to suit the audience and work with staff at all levels.
- Continuous improvement of self-knowledge
- Self
- leadership skills

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