Dealer Learnership

**Dealer Learnership**

Our client is the in the Entertainment World and an internationally recognised leader in the gaming and entertainment industry. It is our Client’s intention to continuously shift the boundaries of service excellence and to do so; they are looking for highly motivated **Learners for a National Certificate in Gaming Operations** who will live in accordance with their values.

**Main Purpose of the Job**:
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

**Education, experience, and competencies required**:

- Grade 12 or equivalent national qualification
- Previous experience in a customer facing role
- Pure Mathematics and Physics in High School will be an advantage

**Core & Personal behavioral competencies**
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Handling conflict
- Checking
- Following Instructions
- Emotional resilience
- Honesty in the handling of cash
- Presentable

**Technical / proficiency competencies**
- English verbal communication skills
- Numerical skills (calculations of large numbers)
- Deal tables games including Roulette / Blackjack
- Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines
- Betting procedures
- Compliance procedures and regulations
- Basic responsible gambling principles
- Basic computer skills

**Duties and responsibilities include**:

- Deal the relevant tables games (blackjack, Poker and Punto Banco
- Baccarat; American Roulette; or any other game as per
- business unit requirements)
- Provides audible and precise game commentary
- Monitor and report on guest play and action (when required)
- on the Casino system
- Keeps inspector informed of information relevant to the games
- and escalate any suspicious betting patterns or underage
- gambling
- Conduct cash-ups and reconcile float at the end of shift
- Substantiate and report on any float variances
- Secure and transport float as required