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Retail Store Supervisor

3 months ago

Worcester, South Africa Signature Cosmetics & Fragrances Full time

Provide guidance, supervision and set an example for the team
- Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
- Ensure store is staffed according to agreed staffing schedules based on business requirements
- Create a welcoming, inspirational, and personalised experience for all customers
- Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
- Ensure visual merchandising standards create a beautiful store experience
- Maintain a clean, neat, and tidy and fully replenished sales floor
- Ensure stock levels, stock losses and shrinkage are effectively managed
- Ensure all products are correctly priced with relevant Price stickers and /or signage
- Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
- Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
- Ensure all store standards and operations policies and procedures are adhered to
- Effective execution of all operational activities within the store

**Requirements**:

- A matric, grade 12 or equivalent certificate
- A minimum of two years’ experience supervising a small team in a retail store
- A passion for cosmetics, retail, and customer service
- Knowledge of beauty and skincare products
- Strong customer service orientation
- A strong work ethic and hands-on attitude
- Sound leadership skills
- Ability to work a flexible schedule to meet operational needs

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