Verifications Analyst

2 weeks ago

Century City, South Africa White Hat Gaming Full time

**Purpose of the Role**

To ensure that all Verification related checks and internal checks are carried out to prevent identity

fraud and ensure all SLAs are adhered to (kindly note that this is a contract role for 6 months).

**Key Responsibilities**:

- process using a variety of verification and investigative tools and methodologies
- Performing initial investigations and taking immediate corrective action to mitigate losses to
- the business by suspending suspected and closing confirmed fraudulent accounts
- Respond promptly and effectively to incoming customer enquiries and document submissions
- Additional operational tasks assigned by management
- Identify area of concern and escalate accordingly
- Coordinate with internal teams for all requirements related to preliminary KYC checks and
- document verification.

**Requirements**:

- Understanding of the verification channels and requirements
- Experience of working in an ecommerce business
- Strong Attention to details skills
- Extensive knowledge of the full MS Office suite, specifically Excel
- Knowledge of KYC and document requirements in an online gaming environment
- Experience in working for an international contact centre
- Ability to work in different shifts
- Ability to work in a multi-dimensional environment

**Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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