Front Office Manager

**Front Office Manager**

5* Game Lodge situated in a 50 000 HA Game Reserve - Waterberg - Limpopo
- Minimum of 2 years in a managerial post within a 5* bush establishment with excellent management skills.
- Front office experience including reservations with good administrational skills will be an advantage.
- Excellent guest relations and go above and beyond.
- Can understand an instruction.
- Excellent English
- Good administrative skill
- Basic accounting skills.
- Discipline, neat, and well presented.
- Sober habits
- Team player but fair.
- Physically fit and able to attend to bush functions - sleepouts, bush dining.
- A driver's license is essential.
- A keen eye for detail
- Interest in food and wine knowledge - keep up with the trends and always aim to be one step ahead.
- Understanding maintenance and being able to think out of the box should an issue arrive.
- Contactable references with no blemishes - all references will be double-checked.
- Hospitality hours are applicable.
- To monitor the delivery of the service to guests
- To revise existing standards continually with new and better service ideas
- Motivate, energize, lead, and inspire all staff to always be implementing creative and ingenious ideas to enhance the guest experience.
- Ensure that the new staff is inducted into the Lodge's vision, mission, values, and beliefs.
- Regular assessments to help guide staff - one on one and listen to what they have to say.
- Be creative
- Ensure that staff are accountable for uniforms.
- Ensure you spend sufficient time managing staff in the field.
- To report to finance on operational information required for the month-end.
- Maintain hygiene standards in the lodge to recognized international levels.
- Ensuring that the camp emergency procedures/evacuations are in place and that all staff is aware of them.
- Ensure the fire safety and prevention standards are in place as per Kate and the Health and Safety protocols and that they are adhered to at the lodge.
- Ensure the health and safety standards are in place as per the GM and that they are adhered to at the lodge.
- To understand and respect the ordering system.

**Salary R 12 000 - R 15 000 including accommodation and company benefits**

**Job Types**: Full-time, Permanent

**Experience**:

- Lodge Management: 2 years (preferred)
- Front Office Management: 2 years (preferred)