Senior Growth Advisor

7 months ago

Johannesburg, South Africa No Joke Marketing Full time

Are you a driven, results-oriented professional ready to take your career to new heights? At No Joke Marketing Agency, we are on a quest to find a dynamic and seasoned Growth Advisor (Account Manager) to join our trailblazing team. As a pivotal player in our Customer Experience department, this role offers the thrilling opportunity to spearhead innovative projects and foster transformative growth both for our clients and our company. If you're looking to make a tangible impact in a fast-paced, forward-thinking environment, look no further
**Growth Advisor**

POSITION’S GOAL.

To ensure our client’s satisfaction by creating a line of communication between our team and clients, ensuring their progress through the pillars, having a hand in their company growth. Manage projects and processes and evaluate performance, effectiveness and efficiency, identify areas of improvement. Set goals for innovation, implement new processes to reach goals under a set timeline, and conduct regular evaluations during implementation.

KEY FUNCTIONS AND RESPONSIBILITIES.

DAILY:

- Manage databases to track productivity and deliverables.
- Track client progress
- Gather client feedback and address their needs and concerns
- Regular client check-ins to review progress
- Attend all company meetings on time.
- Be a team player and be willing to sacrifice for the good of your teammates and the company.
- Maintain a positive attitude and focus on solutions and not problems.
- Provide constructive criticism with potential solutions to challenges you see within your job and the company.
- Build daily successful habits and routines to help yourself and your team.

MONTHLY:

- Analyze process status.
- Identify areas of improvement.
- Implement changes in new processes.
- Identify one key win

QUARTERLY:

- Revisit department goals and productivity data to analyze effectiveness.
- Meet with business management to evaluate objectives.

SEMESTRIAL:
Receive performance evaluations.

Provide performance evaluations to employees to streamline processes.

NOTE: This list does not encompass all your tasks and is a guideline for best practices and minimum standards for your position. This may be updated at a future time.

BIGGEST CHALLENGES FOR THIS POSITION.

Continuous data evaluation and troubleshooting.

Trial and error of implementation of new project management.

Implementing effective, streamlined training.

Maintaining a project budget.

Keeping projects up to date with current technology.

Be able to read client cues and identify adequate solutions.

Constantly retaining specific information for each client.

Accurately understand the client’s needs and ideas.

STRATEGIC INTERNAL RELATIONS.

Person

Object of interaction

Frequency

Operations Manager

Status and wellness checks of your dept

Weekly

Growth Advisor Team

Update on client progress, assistance etc

As needed

Head of HR

Feedback, evaluations.

Per semester

CEO

Feedback, evaluations.

As requested

STRATEGIC EXTERNAL RELATIONS.

Company

Object of interaction

Frequency

Assigned Portfolio of Clients

Status and updates and overall wellness client account checks.

As needed

SOFT SKILLS.

Company’s requirement
- Teamwork
- Flexibility and Adaptability
- Integrity
- Customer Service
- Communication

Position’s requirement
- Leadership
- Organization
- Attention to detail
- Excellent at troubleshooting
- Strong long-term problem-solving kills

HARD SKILLS.

HARD SKILLS REQUIRED

LEVEL

Project Management

Expert

Metrics, figures, & finance

Expert

Budget Allocation

Expert

Report Analysis

Expert

Communication & Approachability

Proficient

Time management

Expert

Documentation

Proficient

JOB PROFILE.

GENERAL CHARACTERISTICS:
Location

Fully Remote

SALARY RANGE:
Amount

Currency

Frequency

$1,700

USD

Bi-Weekly

EDUCATION & AREAS OF EXPERTISE:
Formal Education

Not Essential - Bachelor’s Degree in Business, Business Management, or related field.

Complementary studies

Not Essential - Leadership, project management, business administration.

Internal tests

Written English questionnaire

Spoken English interview

Conative test

Cultural fit

Areas and minimum time of experience

Not essential - 5 years in project management, 2 years in a leadership role.

Languages

Fluent English.

TECH REQUIREMENTS

**PC specifications**
- Memory: 8GB RAM or greater

**Backup power**

**A stable fibre internet connection**
- At a minimum of 20 Mbps upload and download speeds
- PC is connected via a LAN cable and not via a Wi-Fi connection

**Noise-cancelling headsets and HD web camera**
- ** **Backup headset is highly recommended

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