Mobile Device Management
1 week ago
**Requirements**:
- Grade 12
- 1 - 2 Years in a desktop or device support position is ideal
- A+ and N+ Certification
- JIRA Knowledge will be advantageous
- D365 knowledge will be advantageous
- Device Management experience
- Strong command of Microsoft and troubleshooting
- Strong command of Google Android OS on various devices
**Responsibilities**:
- Accurately and timeously capture all changes including inventory of hardware and software to reflect accurate operating status when required
- Provide basic orientation for staff on the use of hardware and software
- Contribute to the development and maintenance of daily/weekly/monthly operational checklists and reports and timely error resolution
- Support the staff of key suppliers and customers in the areas of operations by using established standards for query investigation, workflow, issue escalation and speedy problem resolution
- Maintain operational processes and best practices already in place, ensuring supporting documentation is accurately maintained
- Appropriate and timeous escalation of issues and queries to relevant responsible individuals within the risk and compliance functions
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