Freelance Facilitator

2 weeks ago

Johannesburg, South Africa African Recruitment Full time

_**PURPOSE OF POSITION**_

Accountable for the creation, development and implementation of a training curriculum and assessment program related to the preparation and development of relevant, current and appropriate training material to enable effective and efficient agent performance.

**PRINCIPLE ACCOUNTABILITIES**
- Induction for new recruits
- Providing key data and metrics for monthly training reports for management forums
- Ensuring training encompasses compliance standards & legislative requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks
- Coaching and reinforcement of theory and practical training
- Create and develop relevant, appropriate training material and assessments
- Ensuring that assessment reports are analysed & compiled timeously and accurately to provide feedback on individual trainees
- To ensure that company and department policies, procedures and compliance aspects are adhered to during training
- Monitoring and performing an ongoing evaluation of training quality and continue assessing the effectiveness of training provided
- Ensuring design standards are defined, measured, analysed, improved and controlled for every learning intervention
- Delivering key training projects as they arise
- Managing all administration and training records
- Working closely with businesses to ensure delivery of the best solutions to meet the business need
- Planning and managing workload in a flexible manner to meet deadlines
- **REQUIREMENTS**_

**Knowledge & Experience**
- Must have Facilitator/Assessor accreditation
- Matric with any relevant tertiary qualifications
- Minimum of +- 5 years’ experience within a contact center environment,
- Ideally the person will have had leadership experience
- Ideally the individual will need to have a knowledge of relevant legislations and regulations - BCEA, Labour Relations, POPIA, TCF
- Creativity
- Working with and motivating people
- Presentation/Communication skills
- Computer Literate
- Analytical and strong numerical skills

Ability to commute/relocate:

- JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Assessor / Facilitator accreditation (required)

  • Freelance Writer

    1 month ago

    Johannesburg, South Africa Dibbly Inc Full time

    **As a Global Service Provider, We Prioritize Inclusivity.** **We Are Proud to Source, Train, and Create Opportunities for Diverse Talent From All Over the World.** TUW provides an interactive and engaging platform to connect skilled freelance creatives with businesses and individuals looking to delocalize their content needs. We have a sensational...

  • Facilitator and Assessor

    6 days ago

    Johannesburg, South Africa Tshireletso Multi-Skills and Training (Pty) Ltd Full time

    Occupational Health and Safety (OHS). - International Organization for Standardization (ISO 9001 and 14001) - Lifting Machinery Operations (LMO) - Heavy Earth-moving machines - Working at heights - First Aid Lvl 1-3 - Driver training (4x4, Defensive and truck) - 5 years minimum experience - Own laptop and transport - Accredited and registered as an...

  • Freelance Producer

    4 weeks ago

    Johannesburg, South Africa eMedia Investments Full time

    The incumbent would be required to ensure all technical aspects of the bulletin are met. To assist with producing creative and compelling content for the Channel. **Interpersonal and team relationships** Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives. **Personal...

  • Digital Traffic Manager

    1 month ago

    Johannesburg, South Africa Core Group Full time

    **ABOUT THE COMPANY**: The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise...

  • Digital Marketing Specialist

    6 days ago

    Johannesburg, South Africa Specd Full time

    **Job Title**:Digital Marketing Specialist - Paid Media **Employment Type**:Permanent **JOB SCOPE & RESPONSIBILITIES** - Understand the integrated Digital strategy and individual digital plans (SEO, Content, etc.) and devise an integrated implementation plan for digital paid media across digital assets and platforms. - Understand and interpret the results...