E-commerce Picking and Packing Supervisor

Babylonstoren’s e-commerce division has grown exponentially over the last few years. Our fast-paced, innovative and performance-driven environment will suit someone who is self-driven, detail orientated, looks to find solutions, and has the self-confidence to make decisions independently and escalate matters when necessary. We are hyper-focussed on the customer experience; this drives every decision, process and task. We are looking for a dynamic Picking and Packing Supervisor to join our team in the Midrand warehouse. You must have a customer-centric attitude with a passion for detail and aesthetics. Ideally, you have experience in retail, production or picking and packing processes where a strong focus is placed on quality and experience. You will be responsible for managing a small to medium team of picking and packing staff.

**Requirements**:

- A completed National Senior Certificate (matric / Grade 12) or NQF level 4 qualification.
- At least three years’ experience in a production, retail, e-commerce and/or warehouse environment.
- Fluent in Afrikaans and English.
- Experience in staff management.
- Demonstrate a target-oriented and performance-driven attitude.
- Possess the ability to work productively, efficiently and effectively, with initiative and drive under tight timescales and pressure, whilst maintaining attention to detail and excellence.
- Ability to adapt to and implement change effectively.
- Sustained high energy levels.
- A creative approach to solving day-to-day challenges.
- A strong sense of ambition.
- Available to work on weekends and public holidays.
- Computer literate (Microsoft Office apps).

**Responsibilities**:

- Oversee picking and packing activities, whilst ensuring that orders are packed according to company standards, with a strong focus on the unboxing experience and quality of the packages.
- Manage corporate orders according to prescribed instructions.
- Ensure that preparation is done for seasonal offerings (Easter, Wine Club, Christmas, etc.).
- Manage order volume by ensuring that packing productivity is met.
- Enforce basic food hygiene and safety measures.
- Manage picking and packing teams:

- Provide continuous engagement and training for new products and specifications.
- Develop and implement standard operating procedures.
- Set performance indicators and ensure that targets are met.
- Drive continuous improvement.