Service or Food and Beverage Manager
1 week ago
You will be required to supervise and control all service areas and functions in the lodge, to the required standards, ensuring smooth operations.
**KEY FOCUS AREAS**
- Supervise service, manage service standards, and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations.
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure all guest information available is collected and communicated prior to arrival.
- Ensure that work practices are efficient, clean and hygienic
- Assist Management in counselling and succession planning for the department
- Monitor, manage and control leave days and overtime according to company standards.
- To ensure that deadlines on all projects are met.
**TEAM SUPPORT & PRODUCT KNOWLEDGE**
- Good knowledge of the highest level of customer service in a luxury environment.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.
**REQUIREMENTS - QUALIFICATIONS AND SKILLS**
- Grade 12, Hospitality Management & Computer Qualification
- Leadership skills with passion for development and skills transfer
- People skills tolerance, patience, and care.
- Must work accurately under pressure
- Excellent time management and self-discipline, interpersonal & problem-solving skills
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent communication skills (written and verbal), practicing honest communication
- Excellent attention to detail, excellent hygiene principles
- 3 + Years’ experience in a position
- Licence, SA ID or Valid Visa
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