Specialist: Monitoring

3 weeks ago

Pretoria, South Africa PreBless Group Full time

**ROLE OVERVIEW**:

- To proactively monitor the credit health and risk on assigned portfolio of client accounts with exposures of R1 million and less; in terms of the loan agreements and provide regular reporting on the overall performance of the portfolio
- To undertake the execution of the risk and loss mitigation strategies throughout the loan monitoring and arrear management value chain in an effort improve the quality of the book, thereby reducing the account flows to underperforming and non-performing statuses.
- To ultimately deliver on the Portfolio Management Services vision of being the world class monitoring and arrear management environment by implementing industry best practice strategies through execution of the optimised processes and procedures.

**QUALIFICATIONS AND EXPERIENCE**
- 3 year Bachelor degree/or advance diploma
- ** 3 to 5 years experience in**:

- ü Banking
- ü Account Management / Client portfolio management
- ü Debt recovery /Collections
- ü Business / Credit Analysis
- ü Financial Analysis/Spreading

**Critical Competencies**:

- Financial & Risk Management including Assessments
- Business Acumen
- Agricultural Economics value chain
- Relevant Legislation
- Collection& Recoveries Management
- Portfolio Management

**KEY PORTFOLIO AND PERFORMANCE FOCUS AREAS**
- ** Proactive Portfolio Monitoring Management**
- ü Update the loan collateral information on the collateral management system and diarise the frequency of the inspections as per the asset classification policy requirements
- ü Diarise required activities to monitor the client account in accordance to prescribed policies, processes and procedures and follow up of loan conditions;
- ü Follow up on insurance ceded to the bank and update Collateral Management System with insurance values.
- ü **Query/Complaint Resolution**:

- ü Resolve client enquiries, queries and complaints within the agreed timelines in line with the customer charter
- ü Attend to walk-in clients
- ü Compile payments endorsements on all payments received on client accounts
- ü **Monitoring of the expected Instalment due**:

- ü Draw list of expected instalments from the IT system 3 months in advance
- ü Verify instalment amounts to ensure correctness and rectify if need be.
- ü For final instalments; verify calculations and ensure cancellation costs have been included.
- ** Conduct Financial Analysis**:

- ü Obtain the Management Accounts/ audited financial statements as per the loan conditions timelines and conduct a financial & risk assessment utilising the appropriate risk tools
- ü Depending on the outcome of the assessment; follow the appropriate strategy as per the PMS Policy and compile a report on the outcome of all assessments highlighting risks, irregularities, business deterioration and insights
- ** Proactive Collateral Management**:

- ü Release valuations on the Collateral Management System (CMS) once the upload is concluded upon receipt of the CMS report.
- ü Manage securities on the client account by initiating CMS inspections prompted by the diary system as well as valuation expiry reports and update the Loan Condition Register at the required intervals
- ü Draw and analyse CMS coverage gap report to identify gaps and take steps to bridge collateral coverage gaps by acquiring additional security or redemption of debt.
- ** Proactive Arrears and Default Management**:

- ü Extract the unpaid report to identify clients who have not complied with their payment obligations and execute the risk mitigation strategy by undertaking the following activities: 1st instalment defaulters and 1st payment defaulters
- ü Engage client and ascertain reason for non-payment
- ü Where relevant make an arrangement with the client, diarise, send reminders and follow up
- ü Refer client to Workout & Restructuring where viable.
- ** Drive and ensure adherence to the governance, risk & controls and management thereof in line with the Land Banks Risk & Compliance Framework**:

- ü Maintain customer account information on the banks systems in line with the Banks current records management policy.
- ü Keep records of all correspondence with clients as part of record management.
- ü Manage client files in terms of the Banks current Records Management Policy.
- ü Compile various reports as required for the different governance structures and obtain sign-off and approval from Specialist before sending out reports.
- ü Maintain the relevant systems as required.
- ** Manage Stakeholder Relationships**:

- ü Work with the provincial office team, management and committees to establish the control environment that appropriately manages the prevention of inflows into delinquency and defaulting account statuses by:

- ü Reporting appropriately and adequately on portfolio information;
- ü Ensuring timeous hand over of accounts:

- ü to CDB for Refinancing
- ü to W&R for a possible restructure or turnaround or
- ü to legal to effect legal

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