Retention Coach

Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and provide support to those who needs it most.

We are looking for Retention Coaches who will be responsible for enhancing retention to care with specific focus on clients (re)initiating ART, clients that are virally unsuppressed despite effective ART and clients that are at high risk of disengaging from care. Provide comprehensive and supportive adherence counselling as per the National Adherence Strategy (NAS) SOP 1 and SOP 2, including I-ACT model. Retention Coach will be required to conduct counselling session and in a non-judgmental manner and ensuring confidentiality according to the Counselling standard.

**Key Duties and Responsibilities:
**Project Implementation**
- Recruit and receive referrals of high-risk men
- Schedule and arrange appointments for clients at the clinics
- Provide comprehensive counselling to promote retention in line with DoH policies and guidelines and in line with District 909090 DIP and Sub-district IP 909090 plans
- Refer the **Not Yet Ready** to the Social Auxiliary Worker after utilising the Adherence plan
- Promote and facilitate index testing and facilitate partner disclosure using the Index Screening Tool and actively refer for HTS
- Promoting case finding for clients
- Specifically focus on men in line with DoH & Anova work plan and MEN Star and MINA
- Provide Adherence Counselling to clients who are re-initiated - **Welcome Back Campaign using the existing Welcome Back Assessment Tool**:

- Referrals to relevant services e.g. (Index Testing, PrEP, GBV)
- Recruit and refer patients to I-ACT adult individual counselling or support groups

**Stakeholder engagement**
- Attend weekly Health Meetings
- Act upon the recommendations and outcomes of the Health Meetings
- Collaborate with Ward Based Outreach team and DoH Social Worker, Dietician, Lay Counsellors and Clinicians for bi-lateral referrals

**Reporting**
- Report daily with numbers if men mobilised, linked to care
- Keep an updated record of number of clients offered adherence counselling, linked into care, index testing and partner disclosure, I-ACT individual session and support groups, referrals in line with stationery used by DoH and Anova
- Adhere to DoH facility reporting format for data and report according to facility protocol
- Report as per agreed timelines to the health nurse at the facility & other Anova team members as required

**Administration**
- Be available to work on weekends &/ or Public Holidays to provide mobilise recruit men and provide adherence counselling at DoH facilities when required, a minimum of at least one Saturday per month (When required)
- Attend Anova team & staff meetings as required
- Timeously complete and submit leave forms and timesheets as per Anova policy

**Engagement with DoH and Anova Staff**
- Form part of the facility team and work 8 hours daily according to their agreed upon starting & finishing time
- Form part of a multidisciplinary teams within Anova to promote 90% retention
- Adhere to & respect the facility’s mission & vision
- Report your absenteeism and any form of leave to both facility and Anova Manager
- Always look presentable, with your name tag on
- Attend facility meetings as required to discuss Psychosocial related issues

**Minimum Qualifications and Experience**
- Must have Matric certificate/Grade 12
- Basic knowledge on HIV/AIDS
- General knowledge of health education
- General knowledge of TB/HIV/PMTCT programme guidelines/counselling messages
- General counselling skills