Customer Service Representative

2 months ago


Table View, South Africa URB Cellular (Pty) Ltd Full time

**CUSTOMER SERVICE REPRESENTATIVE | TABLE BAY MALL (Sunningdale)**

**COMPANY DESCRIPTION**

URB Cellular (Pty) Ltd is an established branded channel dealer, trading in technology and telecommunications.

This is a full-time on-site position for a Customer Service Representative at URB Cellular (Pty) Ltd, Table Bay Mall branch. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.

**REQUIREMENTS**:

- Grade 12 Certificate
- Tertiary qualification in relevant field will be advantageous, but not essential
- At least 2 years' proven experience in a similar position
- Proven product knowledge across device suppliers
- Fully bilingual (English & Afrikaans)
- Exceptional interpersonal
- and communication skills (verbal & written)
- Exceptional administrative and organizational skills
- Accuracy and attention-to-detail
- Working knowledge of MS Office (Word, Excel, & Outlook)

**KEY PERFORMANCE AREAS: CORE RESPONSIBILITIES / OUTPUTS OF POSITION**

1. Consumer satisfaction

2. In branded store
- Accountable for cash and stock
- Accountable for sales and meeting sales targets
- Accountable for stock shortages
- Communication, in outlet, and with branded channel
- Conduct system transactions i.e. activations, suspensions, migrations etcetera
- Customer cell phone repairs (where applicable)
- General customer services: turnaround time, queuing time, accuracy, and productivity
- Identify issues and resolve
- Maintain company’s policies and procedures
- Manage and account for all cash
- Manage operations in store
- Manage stock in store
- Management of shortages
- OBFs
- Obsolescence
- Promotional stock merchandising
- Provide consumer advice and education / share product knowledge
- Relevant paperwork and documentation
- Returns
- Warranties

**COMPETENCIES**:
Head - Big Picture Focus
- Solution Provider
- Problem Solver
- Quality Enabler

Heart - Emotionally Intelligent
- Culture and Change Champion
- Caring People Employee
- Relationship Manager

Hands - Results Focused
- Results Achiever
- Operationally Astute

**WORKING HOURS**:
You will be required to work shifts according to the trading hours of the branch. Days off will be allocated according to the shift schedule.

Branch Working Hours:
Mondays to Saturdays 09h00 - 19h00

Sundays & Public Holidays 09h00 - 18h00

**APPLY**:
**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have experience as Customer Service Representative in the telecommunications industry?
- Do you have a tertiary qualification? Please specify. Advantageous, but not essential.
- Are you computer literate?
- Are you able to work shifts?
- Please ensure you attach a recent profile photo of yourself.
- Do you reside in Sunningdale or surrounding areas? Please specify.

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Service Representative: 2 years (required)

**Language**:

- English (required)
- Afrikaans (required)

Work Location: In person

Application Deadline: 2024/10/31
Expected Start Date: 2024/11/01


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