Customer Service Representative
4 weeks ago
**CUSTOMER SERVICE REPRESENTATIVE | TABLE BAY MALL (Sunningdale)**
**COMPANY DESCRIPTION**
URB Cellular (Pty) Ltd is an established branded channel dealer, trading in technology and telecommunications.
This is a full-time on-site position for a Customer Service Representative at URB Cellular (Pty) Ltd, Table Bay Mall branch. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.
**REQUIREMENTS**:
- Grade 12 Certificate
- Tertiary qualification in relevant field will be advantageous, but not essential
- At least 2 years' proven experience in a similar position
- Proven product knowledge across device suppliers
- Fully bilingual (English & Afrikaans)
- Exceptional interpersonal
- and communication skills (verbal & written)
- Exceptional administrative and organizational skills
- Accuracy and attention-to-detail
- Working knowledge of MS Office (Word, Excel, & Outlook)
**KEY PERFORMANCE AREAS: CORE RESPONSIBILITIES / OUTPUTS OF POSITION**
1. Consumer satisfaction
2. In branded store
- Accountable for cash and stock
- Accountable for sales and meeting sales targets
- Accountable for stock shortages
- Communication, in outlet, and with branded channel
- Conduct system transactions i.e. activations, suspensions, migrations etcetera
- Customer cell phone repairs (where applicable)
- General customer services: turnaround time, queuing time, accuracy, and productivity
- Identify issues and resolve
- Maintain company’s policies and procedures
- Manage and account for all cash
- Manage operations in store
- Manage stock in store
- Management of shortages
- OBFs
- Obsolescence
- Promotional stock merchandising
- Provide consumer advice and education / share product knowledge
- Relevant paperwork and documentation
- Returns
- Warranties
**COMPETENCIES**:
Head - Big Picture Focus
- Solution Provider
- Problem Solver
- Quality Enabler
Heart - Emotionally Intelligent
- Culture and Change Champion
- Caring People Employee
- Relationship Manager
Hands - Results Focused
- Results Achiever
- Operationally Astute
**WORKING HOURS**:
You will be required to work shifts according to the trading hours of the branch. Days off will be allocated according to the shift schedule.
Branch Working Hours:
Mondays to Saturdays 09h00 - 19h00
Sundays & Public Holidays 09h00 - 18h00
**APPLY**:
**Job Types**: Full-time, Permanent
Application Question(s):
- Do you have experience as Customer Service Representative in the telecommunications industry?
- Do you have a tertiary qualification? Please specify. Advantageous, but not essential.
- Are you computer literate?
- Are you able to work shifts?
- Please ensure you attach a recent profile photo of yourself.
- Do you reside in Sunningdale or surrounding areas? Please specify.
**Education**:
- High School (matric) (required)
**Experience**:
- Customer Service Representative: 2 years (required)
**Language**:
- English (required)
- Afrikaans (required)
Work Location: In person
Application Deadline: 2024/10/31
Expected Start Date: 2024/11/01
-
Service Bookings: Administrator
6 months ago
Table View, South Africa Motus Corporation Full timeMotus Tableview Multifranchise has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for...
-
Sales Executive
3 weeks ago
Table View, South Africa The Holiday Club Full time**Sales Representative Opportunity** The Holiday Club currently have a requirement for **Sales Representative **within the Cape Town Table View area **Responsibilities**: - Maintain knowledge of new and existing products. - Engage in active sales discussions and negotiate closure of sales deals with clients on holiday. - Provide customer service with a...
-
Marketing/sales Promoter Learnership
1 month ago
Table View, South Africa ArkKonsult Full timeAre you a young adult looking to kickstart your marketing career with a leading paint manufacturing company? Do you have a passion for customer engagement, sales, and brand promotion? We're on the hunt for talented individuals to join our Marketing Learnership program and represent our brand in retail stores across various regions! As a Marketing Learner,...
-
Sales Representative Paint Specialist
4 weeks ago
Table View, Western Cape, South Africa JF PAINTS DULUX Full timeJob Title: Paint Sales ProfessionalAt JF PAINTS DULUX, we are seeking a highly motivated and experienced Paint Sales Professional to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible paint solutions for their needs.Key...
-
Shop Assistant/ Customer Care Assistant
2 months ago
Table View, South Africa BOSS Consult Full timeWelcome customers into the store, offer assistance, and answer questions about clothing items, sizes, and services. - Process sales transactions, manage cash and credit card payments, and issue receipts. Handle returns and exchanges according to store policies. - Address and resolve customer complaints or issues professionally and efficiently. - Stay...
-
Motorbike Driver
3 months ago
Table View, South Africa Pro Tooling Cape (Pty)Ltd Full time**Pro Tooling Cape (PTY)Ltd is looking for an energetic, dynamic, punctual, and reliable Motorbike Driver** **Purpose of the Role**: - Collect & Deliver tools and consumables to designated locations in a timely fashion. - Comply with all traffic laws and company safety regulations. - Maintain a clean and operational vehicle. - Represent the company...
-
Call Centre Agent
6 months ago
Table View, South Africa Edge Personnel (Pty) Ltd Full timeAn established and well known institution based in Parklands, has an opportunity available for an experienced individual that specializes in call centre calls. Great opportunity to join this fast-paced team with your excellent communication skills in both English and Afrikaans and add value to the smooth running of their call centre enquiries. They are...
-
Sales and Operations Role
6 months ago
Table View, South Africa Capitop Full time**Role Overview** Retail/Services business in Car Detailing market requires the services of a person that can perform and has experience in multiple functions within retail. Skills/Role Requirments Manage small staff compliment in Car Wash department Interact with customers Selling product and services to customers Deal with customer complaints Assist...
-
Pharmacist
6 months ago
Table View, South Africa Clicks Group Limited Full time**Listing reference**: 016998**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Table View - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure the efficient operation of the dispensary and to...
-
Toy Kingdom Bayside Pop-up
3 weeks ago
Table View, South Africa Toy Kingdom Pty Ltd Full time**ACANCY - EXTERNAL ADVERT** **Position: Toy Kingdom Bayside Festive Part-timer Shop Assistant** **Location: Table View, Cape Town** **Type: (2-Months) Fixed Term** **Experience: Sales/Retail** Toy Kingdom is striving to become Africa’s most loved and most customer centric toy retail chain that provides a magical environment bringing play to...
-
Branch Manager
2 months ago
Table View, South Africa Telkom Express Feathercom Full timeThe main accountabilities are to manage and control risk within acceptable levels, ensure financial exposure is kept at acceptable levels, the achievement of sales targets, manage stock, staff, company compliance within the store, health and safety protocols, training programs, ensure customer satisfaction and manage the reporting tools. **KEY PERFORMANCE...
-
Parts Manager
6 months ago
Table View, South Africa Motus Corporation Full time**Tableview Multifranchise** currently holds a vacancy for a Parts Manager. **Position Overview**: **Specific Role Responsibilities**: **Specific Role Responsibilities**: **The responsibilities of a Parts Manager include the following tasks**: - Handling and managing customer complaints and issues in a timely manner. - Ensuring the inventory levels are...
-
Admin Assistant: Sales
5 months ago
Table View, South Africa Motus Corporation Full time**Motus Tableview Multifranchise** is on a lookout for an Admin Assist/trainee: Sales Your task as a sales Assist/trainee is to advise customers and offer them tailored solutions. For this purpose, you will receive comprehensive product training to be able to inform you about the various models, equipment and options. You will learn how to build and...
-
Receptionist- Tableview Multifranchise
7 days ago
Table View, South Africa Motus Corporation Full time**Tableview Multifranchise** Is on a look out for a receptionist, the purpose for this position is to deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. **Position Overview**: **Purpose** To...
-
Sales Executive: New Vehicles
5 months ago
Table View, South Africa Motus Corporation Full time**Tableview Multifranchise New Cars** team is looking for a (KIA) NEW VEHICLE SALES EXECUTIVE. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this role, and it can be a lucrative...
-
Sales Executive: New Vehicles
5 months ago
Table View, South Africa Motus Corporation Full time**Tableview Multi New Cars (KIA)** team is looking for a NEW VEHICLE SALES EXECUTIVE. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this role, and it can be a lucrative career...
-
Sales Executive: Used Vehicles
5 months ago
Table View, South Africa Motus Corporation Full timeThe Used Car sales floor at **Tableview Multifranchise** has an opportunity available for a PRE-OWNED/ USED VEHICLE SALES EXECUTIVE. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for...
-
Branch Advisor Fais
3 months ago
Table View, South Africa FirstRand Full timeJob Description As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself. - Build and maintain strong...
-
Dealer - Agent for Kitchen Cupboard Solutions
6 months ago
Table View, South Africa Home Concept Furniture Manufacturers Full timeAre you a kitchen or interior designer? Home Concept is a successful, well-established Kitchen company, with various service points throughout South Africa. An exciting opportunity exists within our company, to become an Agent in multiple regions. We looking for kitchen design, sales and customer service consultant in **Table View, Western Cape **.We need...
-
Sales Assistant Position
5 months ago
Table View, South Africa STUDIO 88 Full timeWe are indeed of a sale assistant casual at Table Bay Applicants should live in the Table Bay area Job description 1. To provide excellent customer service 2. Promote brands within store 3. Make sales and provide house keeping. **Job Type**: Casual **Salary**: From R200,00 per week