Service Delivery Analyst

Service Delivery Leader - Job DescriptionAltron is seeking an experienced Service Delivery Leader to join our Field Service team. The successful candidate will be responsible for leading the day-to-day activities of the team, ensuring high-quality service delivery, and maintaining excellent relationships with clients.The ideal candidate will have a strong...

Job OverviewHuntswood seeks a seasoned professional to fill the position of Senior Fraud Analyst Manager. In this role, you will oversee a team of fraud analysts and be responsible for ensuring efficient and effective service delivery.

Job OverviewWe are seeking an experienced Fraud Analyst to lead a team of fraud investigators. The successful candidate will be responsible for supervising and motivating the team, ensuring efficient and effective service delivery.

**Introduction** Our Client, based in uMhlanga is looking for a Senior Financial Analyst to join their team. **Duties & Responsibilities** Lead the overall group FP&A function for The Group, driving best practices in technology use, presentation formatting/ standards and business insights delivery. Responsible for maintenance of the Group’s full FP&A...

In this role, you will respond efficiently and accurately to all customer service matters, complaints, and requests. You will also support the development and maintenance of processes in our Customer Services Centre, adhering to all processes and identifying opportunities to improve Client Servicing processes.We value professionals who can establish and...

Key Responsibilities:Manage the end-to-end operations of a 24/7/365 call center providing multi-service support.Monitor call center performance metrics, including call load balancing, agent occupancy, and average handling times (AHT)Develop and enforce operational policies, ensuring consistency and quality of service across shifts.Act as the escalation point...

Job Title:Fraud Analyst Team ManagerThis leadership position involves overseeing a team of Fraud Analysts responsible for delivering an efficient and effective service to the business and Counter Fraud teams. Key objectives include achieving business performance targets, KPIs, and SLAs as per company procedures and policies.Main Responsibilities:Ensure...

Job Summary:This is an exciting opportunity for a skilled Intermediate Software Quality Analyst to join our dynamic team at BET Software. The successful candidate will be responsible for developing and implementing testing strategies, ensuring quality and efficiency in software development.Key Responsibilities:The ideal candidate will be responsible...

Quality analyst to join our Team at our New Branch in Central Umhlanga: Job Specifications: Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center agents who deal with our existing and potential customers. The QA will monitor inbound and outbound calls to assess associates demeanor, technical accuracy,...

Imagine a vibrant, high-energy workspace where cutting-edge technologies meet a culture of collaboration. Here, our team’s enthusiasm and innovation are the secret ingredients to our success! Are you passionate about data and skilled at extracting meaningful insights from complex datasets? If you excel at transforming raw data into actionable...

**Skills and Qualifications:**Ability to develop and nurture improved performance across customer service and operations.Strong influence management skills to drive results-driven decision making.General business analysis skills to inform strategic planning.

Job SummaryPractice Protect is looking for an experienced IT Support Desk Engineer to join our team. The successful candidate will provide exceptional IT support to our North American clients, troubleshooting complex technical issues and ensuring a seamless client experience.Key Responsibilities:Deliver high-quality IT support via remote desktop...

**Job Overview**: The Head of Delivery will support the overall effective operational delivery, to meet the internal and client led demands by demonstrating strong leadership, operational and management capability. **Responsibilities**: **People Management** - Managing Performance and achievement of team leader KPIs - Articulate with clarity to the Team...

Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

Location - flexible across SA, remote model, needs to come into the regional office once a month max, Tech - Graduate (engineering, technology, statistics) Python & PowerBI/Tableau Excellent communicator and good problem solver Rem - flexible based on skillset Speak, read and write in English **Purpose of the Role** The purpose of this role is to...

**Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **So, what will you...

The Customer Service Analyst will be responsible for gathering, interpreting, and using complex data to develop seamless reporting to stakeholders. The reports need to include actionable steps that will improve processes and optimize results. Review robust information and analyse to provide trends or areas for improvement. We require an individual with...

**Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. We're seeking a...

Company Description Location - flexible across SA, remote model, needs to come into the regional office once a month max, Tech - Graduate (engineering, technology, statistics) Python & PowerBI/Tableau Excellent communicator and good problem solver Rem - flexible based on skillset Speak, read and write in English **Purpose of the Role** The purpose of this...

Our client, a group of companies in the financial services sector providing niche products and solutions requires the services of a Junior Data Analyst. This role would suit an individual with strong Excel skills with pivot tables and V-lookups experience. Relevant qualifications, a minimum of two years working experience, and a keen eye for statistics and...