IT Helpdesk Technician

2 months ago

Roodepoort, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Logging and Closing Calls

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements to procedures

Locate, Test, and Report Bugs

Write up Troubleshooting methods and recommendations

Internal Technical Support

Matric

Relevant certificates/qualifications

3 years of experience as a Helpdesk Technician

Telephonic and Remote Helpdesk support (Hardware and software)

Must be tech-savvy

Must be available immediately

Experience with SQL Script and SQL Database will be an added advantage

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