Clinical Case Manager

7 days ago

Somerset West, South Africa Faircape Full time

Faircape Health is extending our subacute care and rehabilitation services to one of our long-term healthcare facilities in **Somerset West, Heritage Manor.** We are catering to patients in need of short-term, long-term, dementia, respite, and palliative care within a secure and nurturing environment.

Our world-class care aims to bridge the gap between hospital and home. Our Multidisciplinary Team (MDT) of leading healthcare professionals administers care in the most therapeutic environment possible and supports healing outcomes in all aspects.

We are seeking an experienced and energetic Registered Nurse to fulfil the role of **(Half-Day) **Clinical Case Manager** to join our team

The successful incumbent will be responsible for promoting Faircape's healthcare facilities and various care options such as subacute, respite, long term, oncology, and palliative care. Drive new business, liaise with specialists and physicians, and assess patients pre-admission

**Duties include but is not limited to the following**:

- Pre-screening of all patients while in hospital, prior to admission to the facility to ensure suitability for the facility
- Assess patients general health and wellbeing and explain the authorisation and admissions process to the patient
- Upon completion of assessment, inform the relevant individuals in order to continue with the admission process.
- Liaise with Healthcare Manager on a daily basis on bed availability and services
- Managing authorisation process
- Ensure any special requests from the patient is noted on the internal system ie: transfers, special diets, isolation precautions etc
- Understand the referral process and be knowledgeable of authorization statuses
- Ensure that patient receives the facility brochure, welcome letter as well as the facility contract
- Ensure that the required administration is completed prior to a patients admission e.g, contracts are signed
- Obtain necessary letters of motivation from the MDT to facilitate stay extensions.
- Support discharge planning efforts.
- Attend weekly MDT meetings, contribute to problem-solving and innovation.
- Ensure all marketing is done in conjunction with the team to reach the same set goal
- Draw up a comprehensive marketing plan with clear goals and expected results and outcomes.
- Liaise with specialists and physicians to ensure continuous patient referrals
- Assist in handling enquiries daily from webpages and social media.
- Be involved in promotions, talks, visits where the brand is being promoted

**Requirements**:
**Qualifications**:

- Qualified as a Registered Nurse and registered with SANC
- Tertiary qualification in the fields of marketing /medical /administration advantageous

**Experience**:

- Proven experience in a similar role would be advantageous
- Previous marketing, administration and case management experience would be an advantageous

**Skills and Knowledge**
- Excellent verbal and written communication skills to effectively convey the benefits of healthcare facilities and care options to potential patients and their families.
- Strong interpersonal abilities to build rapport with patients, families, specialists, physicians, and other healthcare professionals, fostering trust and collaboration.
- Marketing Acumen, must have an understanding of marketing principles and strategies to effectively promote healthcare facilities and services to target audiences.
- Good Problem-Solving skills, ability to identify challenges and implement creative solutions to enhance marketing efforts and overcome obstacles.
- Analytical Thinking: Capacity to analyse market trends, patient demographics, and competitor activities to inform marketing strategies and decision-making.
- Patient-Centred Approach, commitment to patient care and well-being, ensuring that marketing efforts prioritise the needs and preferences of patients and their families.
- Team Collaboration, willingness to collaborate with multidisciplinary teams, including sales, marketing, clinical staff, and administration, to achieve marketing objectives and enhance patient care.

**Specific Requirements**:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working Hours - Normal working days are Mondays to Fridays from 08h00 until 14h00.

We are offering a salary from R 25,000 Cost to Company per month.Salaries are dependent on individual experience, knowledge, skills, and attributes.

To see more about Faircape and what we have to offer go and look at our informative website

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