D365 - Business Analyst
2 days ago
The Dynamics 365 Administrator will oversee the administration, maintenance, field support, customization, and configuration of the platform. The Administrator will also partner with internal teams to assess system requests, assist with system trainings as needed and recommend solutions to enhance operational efficiency and provide support to our internal users.
**Requirements**:
- Driver’s License
- Own car
- Willing to Travel
- Willing to work Overtime and Weekends
- Clear criminal record
**Formal Education**:
- A degree in IT or Business or similar
- MS D365 fundamentals Certification
- MS D365 Core Finance and Operations Certification
- MS D365 Supply Chain Management Functional Consultant Certification
- MS D365 for Retail Certification
**Experience**:
- Microsoft Dynamics 365 Finance & Operations experience required (3 years)
- Experience upgrading D365 F&O environments.
- Experience in creating requirements specifications based on Architecture/ Design / Detailing of ERP Business Processes.
- 2+ years of project management related experience preferred
- Implementations, D365 Upgrades, Migrations, Installation, End-User Training, User Training, IT/Admin Training, Pre and Post Go-Live Support activities
- Experience working with Azure Cloud is a plus
- Technical experience in D365 Systems Administration and Configuration
- Technical functional knowledge in one or more of following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory
- Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.
**Key Performance Indicators will include, but not limited to**:
- Provide functional support for D365 AR, AP, GL, Inventory Management, Cost Accounting, Warehouse Management, Procurement and Sourcing modules, Sales Modules, Sales Catalogues, Asset Modules, in production and non-production environments.
- Collaborate with developers, integrators, and business partners for system enhancements/upgrades
- Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
- Work collaboratively with team members to troubleshoot and resolve Finance and Operations (ERP issues). Provide as needed support for troubleshooting and remediation of technical issues.
- Manage batch jobs: View and cancel jobs that are running. Optimize jobs scheduling.
- Manage security roles: Create, view, modify and delete role definitions.
- Create and maintain documentation of new processes and system implementations. Provide general knowledge sharing with the team.
- Prepares high level user documentation and training materials.
- Help team ensure compliance with IT policies and procedures
- Support production deployments and regression testing.
- Assist to maintain, and test system configurations and workflows
- Assist to maintain software licenses, user access and security roles
- Use of Microsoft Dynamics development and reporting tools to design, develop and test customizations, integrations, and reports.
- Provide field support by answering questions or handling helpdesk tickets/escalations
- Partner with team members across the organization to train new super users and support existing users with system usage such as data entry, reporting, and basic system functionality.
**Equity Statement
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