Product Coordinator

7 months ago

Cape Town, South Africa Expat Explore Travel Ltd Full time

At Expat Explore, we're all about enriching the lives of our passengers. We pride ourselves on delivering unforgettable experiences that offer great value, allowing our guests to tick off their bucket-list items, make lifelong friends, and leave with a renewed passion for exploration. Our promise is to exceed expectations, ensuring every traveller feels well-hosted, engaged, and inspired throughout their journey with us. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.

**Our Core Values**:
Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us:

- Always Ready To Help
- Being Trustworthy
- Solutions Before Problems
- Family-Style Hosting
- Show respect, Earn Respect

**The Opportunity**:
The Product Coordinator’s main responsibility is to ensure the efficient and accurate documentation and implementation of our products across company processes and departments. Tasks include creating documentation, reports, presentations and conducting training for other departments. It also requires meticulous input and update of our producs into our reservations software

**Key Responsibilities**
- Familiarize yourself with our Tour Products to grasp the Productscrafted by our Prototyping team. Constantly improve your knowledge on the regions you are allocated to.
- Collaborate with essential stakeholders, including Product Developers, Content Team, Procurement, and Operations
- Provide fundamental training to internal staff
- Facilitate and lead meetings
- Coordinate and oversee projects of diverse scale and complexity
- Create and manage documentation including: product handover documents, spreadsheets, presentation slides, tour manuals, Lemax systems (reservations software), web content, financial details, performance details, and customer satisfaction details
- Interpret the information, data and content from various departments and collate into one consistent document
- Propose and implement improvements to enhance workflow efficiency
- Help free up the hands of the Product Developers to make them more efficient
- Conduct research on destinations, routes and customer expectations
- Occasionally work on competitor analysis or market trends

**Required Skills, Experience & Qualifications**
- A Bachelor’s degree in business, hospitality, tourism, or a related field
- Strong organisational, interpersonal and communication skills
- Very High attention to detail with robust work ethic, high outputs and productivity
- Highly customer focused, friendly, professional and a team player
- Excellent IT skills, Google Workspace and project management software
- Excellent project management and operational skills
- Ability to prepare and present well
- Have an eye for innovation and workflow improvements

**You will enjoy**
- Collaborating with smart, engaging people in an inspiring and ever so growing company, passionate about travel
- Working as one team towards our goal to deliver amazing products and services for our customers
- Growing and learning continuously with loads of encouragement and support
- Flexible working practices enabling your best delivery (3 days in the office, 2 days working from home)
- Opportunity to work with a diverse and passionate team dedicated to transforming the travel experience

**Benefits**
- A competitive remuneration package and annual leave
- Hybrid work environment
- Enviable company culture focused on our core values - getting our work culture right has always been a top priority for us, and we are proud to say that it shows.
- Regular team social events
- Opportunities to innovate
- Access to our well-being app “Ollie Health”

**Equal Opportunity Employer**

**Job Types**: Full-time, Permanent

Pay: R17 000,00 - R25 000,00 per month

**Education**:

- Bachelors (required)

**Experience**:

- Travel Industry: 2 years (preferred)

**Language**:

- English (preferred)

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