Guest Experience Expert

2 weeks ago

Cape Town, South Africa Marriott Worldwide Full time

**Job Number** 22188296
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today

  • Guest Experience Expert

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22198773 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert/receptionist

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** Receptionist **Job Number** 23005852 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Expert

    8 hours ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23152399 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert(Receptionist)

    8 hours ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23007481 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Receptionist(Guest Experience Expert)

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23039175 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert(Receptionist)

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23059362 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    5 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23200265 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Switchboard Operator(Guest Experience Expert)

    5 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23095827 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    2 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24037756 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert(Night Auditor)

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23005862 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert(Receptionist)

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23062344 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    4 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23200511 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24055173 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Expert

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22198772 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table...

  • Guest Experience Expert

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23198861 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24072732 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24072725 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Receptionist(Guest Experience Expert) Cape Town

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23115807 **Job Category** Rooms & Guest Services Operations **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    1 day ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23081208 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Function** **Join our amazing team and deliver unforgettable and...

  • Guest Experience Expert

    7 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23148328 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Join our amazing team and deliver unforgettable and memorable experiences....