Solution Architect Iii

1 day ago

Cape Town, South Africa Project Management Connection Full time

**Purpose of the Job**:
***

**Job Objectives**:

- Develop and maintain an understanding of the business strategy and business priorities for Customer Marketing services.
- Develop Customer Marketing landscape roadmap and blueprints in line with the strategic business direction.
- Analyse and understand Customer Marketing business requirements and translate the requirements into the most effective solution architecture with mínimal customization and/or advise on suitable solution alternatives.
- Engage all stakeholders to obtain agreement on proposed Customer Marketing solutions and work closely with business stakeholders, external service providers, Business Analysts, System Designers, Analyst Developers and Project Managers to architect and implement Customer Marketing solutions.
- Keep abreast of the latest Customer Marketing trends and emerging technologies, identify and analyze architecture best practices, determine the potential impact on the enterprise, and drive adoption as deemed appropriate.
- Partner with the Domain Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
- Ensure that applicable architecture and design reviews are conducted for all Customer Marketing solutions in line with the defined IT governance and processes.
- Provide architectural oversight and guidance to delivery teams during the detailed design, build, test and deploy phases that conform to architecture principles and standards
- Serve as the primary solution architecture and design authority for all project and operational stakeholders and ensure architecture quality across all solutions that enable the Customer Marketing business domain.
- Be clearly identified as the senior design authority as it relates to the Customer Marketing business domain and provide technical guidance and leadership in solution proposals, RFIs, RFPs, and project teams.
- Partner with the Enterprise Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
- Detect critical deficiencies in the Customer Marketing architectures and recommend improvements.
- Review external and internal designs for Customer Marketing systems from a risk and technology perspective
- Mentor senior developers / designers / business analysts to become Solution Architects.
- Contribute to solution architecture and design standards and SDLC governance requirements
- Maintain and manage Customer Marketing related architecture artifacts in the Enterprise Architecture repository and ensure that the content is effectively organized and controlled so as to maintain architectural consistency.
- Contribute to the definition of a framework for Solution Architecture and the policies, procedures and templates that guide and govern Solution Architecture processes.
- Contribute to the development of architecture principles and compliance criteria to guide technology decisions.
- Contribute to the development of solution modeling standards and guidelines.
- Define a set of metrics to measure and report on the performance of the various solution architecture processes.

**Qualifications**:

- Degree in Information Systems / B Sc Computer Science (or similar) - Essential
- TOGAF certification (or similar) - desirable

**Experience**:

- 7 - 10 years Working experience within the IT industry.
- 5+ years’ Experience with customer marketing, customer interactions, customer analytics and digital omnichannel solutions
- 5 years Retail industry experience with an understanding of retail business processes.
- 5+ years’ Experience in architecting IT Technology programs with detailed understanding of Customer Marketing Frameworks.
- 5+ years’ Experience with Customer Experience (CX) relating to Digital Channels (web, mobile, WhatsApp, USSD), CRM’s, Customer Identity, Customer analytics systems
- 5+ years’ Experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC).
- 5+ years Excellent design and architecture skills and proven track record delivering well designed complex enterprise class systems.
- 3+ years Excellent technical development and be able to mentor others to improve their design and development skills.
- 5+ years Identification and formulation of solution architecture and solution alternatives and their assessment.
- 2 - 3 years’ Experience with current research and standards in Solution Architecture.
- 5+ years’ Experience in high volume data and files processing, in a batch and real time, integration environment. - desirable
- 2+ years’ Experience in agile practices. - desirable
- 2 - 3 years Project management experience of mid-sized projects - desirable
- 3+ years Working experience with Enterprise Marketing Automation platforms (e.g. Adobe, SAP, Salesforce etc.) and Customer Service solutions (e.g.

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