Hybrid Alarm Technician

**POSITION**: HYBRID TECHNICIAN - Installation & Service

**REPORTS TO**:
Senior Supervisor, Service

**QUALIFICATIONS & EXPERIENCE**:

- Matric
- Minimum 3-5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience

**MAIN PURPOSE OF JOB**:
A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices
**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Basic Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet

**DUTIES**
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
- Complete a stock control check
- Keep the company vehicle clean and tidy

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**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._