Case Manager

**Job Advert Summary**:
**Purpose of Position**

A Case Manager provides oversight and supervisory role to Case Officers toward the achievement of specific program key performance areas, with a focus on retention. This cadre will provide support to achieve optimum adherence and retention for HIV-diagnosed patients until they are eligible to be decanted. Additionally, this cadre will offer general administration support, data capturing, collation, and reporting as required.

**Minimum Requirements**:

- Grade 12/Matric
- HIV/AIDS Counselling Certificate - minimum 10-day course, which is not older than 2 years from the date of issue, or with a certificate for a 2-day refresher course from an accredited provider
- A driver's licence will be advantageous
- Ability to communicate in English and isiXhosa or another South African language
- Intermediate level computer literacy

**Duties and Responsibilities**:

- Provides appropriate interventions and/or referrals based on the needs arising
- Conducts home visits for patients when required, particularly those lost to follow-up
- Provides onsite and/or telephonic post-initiation and adherence counselling to link clients to treatment and retain them in care
- Conducts and facilitates monthly adherence clubs and other appropriate support groups to improve ART and PrEP retention
- Records and maintains accurate and detailed client information and interventions and keeps statistics in order to submit as required
- Assists clients with appropriate referrals for other issues related to psychosocial, (e.g. paralegal, rape, trafficking, substance abuse, etc.)
- Understanding of South African guidelines of HIV Testing Services and related quality assurance processes
- Knowledge of PrEP and ART guidelines
- Knowledge of KP or programming is preferable
- Knowledge of HIV, STIs and TB prevention approaches