Product Owner

2 weeks ago

Johannesburg, South Africa GoldenRule Full time

**The Role**
We are currently looking for a dynamic and visionary Business Owner to lead the Customer Onboarding function at our esteemed client involved in the Digital Banking Sector. This crucial role will take ownership of the business of origination, converting marketing interest (app downloads) into concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient, and highly automated journey.

The team will design, build and run customers’ first (and most complex) interaction with the bank as well as all subsequent product and credit onboarding. The Business Owner will be responsible for shaping the strategic direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience. The function’s vision is to create, refine, and maintain the world's most advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is incredibly cost-efficient.
**Skills and Experience** Requirements**:

- Degree in business, technology or a related field.
- Proven experience in a leadership role within the banking or fintech industry, preferably with a focus on digital customer onboarding.
- Strong strategic thinking and analytical skills.
- Exceptional leadership and team management abilities.
- Proficiency in understanding and implementing regulatory requirements especially related to onboarding.
- Experience with automation, technology, and data analytics in a financial services context.

**Competencies**:

- Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
- Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
- Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
- Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
- Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
- Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.

**Key Responsibilities** Strategic and commercial Leadership**:

- Participate in the development of the overall bank customer experience strategy and digital channel strategy, including (sub)segment value management (opportunity, profitability and reporting) from concept to launch for retail and SME segments.
- Develop and articulate a clear vision and strategy for the Customer Onboarding function in line with the bank's broader goals.
- Set the direction for transforming onboarding into a world-class, fully automated, and customer-centric process.
- Drive revenue and cost efficiency by setting and monitoring targets for customer onboard success and unit costs trading off new build, running costs, and throughput.
- Manage a sizeable build and run budget ensuring sound governance, controls and outcomes

**People and stakeholder leadership**
- Manage a squad that will build, deploy and refine onboarding technologies: Scrum Master, BAs, Solution Architect, Back and Front-end engineers, QAs.
- Propose and establish framework for necessary contributions from various departments.
- Account for possible project challenges on constraints including, risks, time, resources and scope.

**Operational Excellence**:

- Oversee the end-to-end onboarding process, ensuring that it is streamlined, efficient, and cost-effective.
- Implement innovative solutions and technologies to automate as much of the onboarding process as possible while maintaining the highest security standards.
- Continually monitor the onboarding landscape (in particular competitor activity) to understand how new payment technologies are evolving.
- Drive continuous improvement in the onboarding journey, aligning it with evolving customer needs and regulatory requirements.
- Assist and define data ingestion processes and standards to best ensure good quality data and align with BI requirements.
- Continuously monitor and analyse key performance indicators to identify bottlenecks and areas for improvement.

**Customer Experience**:

- Champion the customer-centric approach to onboarding, focusing on delivering a wow-worthy experience for every customer.
- Work closely with UX/UI teams to ensure tha

  • Product Owner

    4 weeks ago

    Johannesburg, South Africa IOCO Full time

    Our client is searching for a Product Owner.Responsible for setting the strategic direction of and through their team managing every aspect of the products and platforms that they own, maintain existing products/ platforms.This includes the delivery of new products and platforms as well as maintenance and enhancement of existing products and platforms across...

  • Product Owner

    3 weeks ago

    Johannesburg, South Africa IOCO Full time

    Our client is searching for a Product Owner. Responsible for setting the strategic direction of and through their team managing every aspect of the products and platforms that they own, maintain existing products/ platforms. This includes the delivery of new products and platforms as well as maintenance and enhancement of existing products and platforms...

  • Product Owner

    4 weeks ago

    Johannesburg, South Africa Impronics Technologies Full time

    Required Experience: - Strategizing and presenting ideas to stakeholders. - Defining product features according to customer needs. - Leading the development process. - Acting as the main point of contact between teams and stakeholders. - Managing and prioritizing product backlog items. - Assisting the scrum/product development team to meet the objectives of...

  • Product Owner

    5 days ago

    Johannesburg, South Africa SPECD (Pty) Ltd Full time

    Gauteng, JHB - Western Suburbs - (Market related, Negotiable) **A client in a banking industry is looking to employ an experienced, qualified PRODUCT OWNER.** **The role will be within the Personal Loans area under Consumer Products.** **The Product Owner will interface with mainly the Product Managers and other delivery stakeholders to ensure delivery of...

  • Product Owner

    4 weeks ago

    Johannesburg, South Africa Visi Select Full time

    We are working with a leading software development company specialising in cutting-edge solutions for various industries. They are committed to delivering innovative products that meet and exceed their clients' expectations. They are seeking a dynamic and experienced Product Owner to join their team. As a Product Owner, you will be responsible for driving...

  • Product Owner

    3 weeks ago

    Johannesburg, South Africa Visi Select Full time

    We are working with a leading software development company specialising in cutting-edge solutions for various industries. They are committed to delivering innovative products that meet and exceed their clients' expectations. They are seeking a dynamic and experienced Product Owner to join their team. As a Product Owner, you will be responsible for driving...

  • Product Owner

    4 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 132898- Tshego Semenya- Location: Johannesburg- Closing date: 2 April 2024**Cluster** - Group Risk**Career Stream** - Product**Leadership Pipeline** - MS Expert- FAIS Affected**Position** - Product Owner**Job Purpose** - To play a critical role in ensuring the successful development and delivery of...

  • Product Owner

    4 weeks ago

    Johannesburg, South Africa Prorek Full time

    Ability to communicate between business and technical teams Ability to find practical solutions and resolve requirements Guide the development team with requirements and clearing of any ambiguity Ability to operate in waterfall and/or agile environments **Experience**: - Product owner: 6 years (required)

  • Agile Product Owner

    5 days ago

    Johannesburg, South Africa BASHR Consulting Full time

    As an Agile Product Owner, you'll be required validate product ideas with reviews of plans and work-in progress with Customers, Architects and Product Teams. You'll also be managing multiple feature development in one backlog. **Requirements**: - Relevant Tertiary Qualification - 8 years’ experience as a Software Product Owner/Product Manager with a...

  • Software Product Owner

    3 weeks ago

    Johannesburg, South Africa IOCO Full time

    We are seeking a results-driven and experienced Software Product Owner to join our innovative team. The successful candidate will play a crucial role in defining and prioritizing features for our software products and collaborating with cross-functional teams to ensure successful delivery.What you’ll do:The Product Owner will elicit, facilitate,...

  • Intermediate Product Owner

    4 weeks ago

    Johannesburg, South Africa Jenrec Full time

    Job Specification: Product Owner Job Overview: Key Responsibilities: Define project goals, scope, and deliverables in collaboration with senior management and stakeholders. Lead and manage project development from inception to deployment, ensuring adherence to deadlines, budgets, and quality standards. Act as the main point of contact between clients and...

  • Technical Product Owner

    7 days ago

    Johannesburg, South Africa Adept Advisory (Pty) Ltd Full time

    We are looking for a Technical Product Owner on a 6 months renewable contract. **Experience required** - At least 5 years of experience working in teams that use Kubernetes in production environments **Mandatory Skills** - Kubernetes - Container Security **Required Qualification** - Certified Kubernetes Security Specialist (CKS) - Certified Kubernetes...

  • Product Owner

    7 days ago

    Johannesburg, South Africa IndSAfri Full time

    **Project Description** - The team is in charge of carrying out collections across different borders by utilizing distributed ledger technology (Blockchain) and cloud-based solutions (AWS). The tasks associated with this position include developing APIs and potentially participating in UI development (using Angular) in order to address specific problems. -...

  • Agile Product Owner

    4 weeks ago

    Johannesburg, South Africa Parvana Strategic Sourcing Full time

    **Client Details**: **Role Responsibilities**: Align product roadmaps with strategic goals in collaboration with internal customers. Lead Agile Scrum ceremonies, including daily Scrums, PI planning, Sprint planning, and retrospectives. Define backlog items (epics, features, user stories, pointing) for Agile software development. Prioritise stories, epics,...

  • Digital Product Owner

    4 weeks ago

    Johannesburg, South Africa Ericsson Full time

    **About this opportunity!**: The Product Owner (PO) is a member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of ART priorities, that come from the Product Manager through the prioritization of the Product/ART Backlog, while maintaining the conceptual and technical integrity of the Features...

  • Product Owner 2024-02

    4 weeks ago

    Johannesburg, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs - R 600 - R 625 Monthly Basic Salary (Market related, Negotiable) Our client, an International Mining Company has a position for a Product Owner. An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in...

  • Product Owner

    4 weeks ago

    Johannesburg, South Africa Uyandiswa Full time

    Uyandiswa services are delivered through turnkey projects, resource augmentation as well as managed services, thanks to our flexible model which aligns to your needs._ - We deploy the use of various best practice methodologies, including PMBOK and AGILE. Our expertise also extends to LEAN SIX SIGMA, SQL Development, Qlikview, JAVA, and others._ - We pride...

  • Specialist: Product Owner

    1 week ago

    Johannesburg, South Africa Old Mutual Full time

    Description Responsible for supervising, managing, or directing a project by applying industry experience and specialised knowledge. Define business requirements and prioritise deliverables to streamline the execution of program priorities. Implementation and execution of new and existing products, processes and features to meet strategic targets...

  • Senior Specialist Product Owner

    2 days ago

    Johannesburg, South Africa Old Mutual Full time

    Description Support Lead: Product Owner in guiding the development and execution of the strategic roadmap. Represent the business in all projects required to execute on the vision and strategy of the division. Work with cross-functional teams to ensure strategic projects are delivered and business needs are fully met. Implementation and execution of...

  • Technical Product Owner

    5 days ago

    Johannesburg, South Africa Risingsun Softsol Full time

    **Job Title: Technical Product Owner - Kubernetes Security Specialist** **Duration**: 6 Months **More about the project**: Container Security in a Kubernetes Environment **Job Description / Responsibilities**: - has strong technical skills and rich industry experience in engineering roles to be able to meet job requirements. The position demands a mix...