Warranty Field Technician
2 weeks ago
Req ID:425657
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
**PURPOSE OF THE JOB**
- Troubleshooting of Alstom products at customer site in order to ensure their availability.
- Provide technical expertise to customer, warranty support team and project team members.
- To carry reworks, retrofits, end manufacturing, repairs and/or other kinds of works outside manufacturing facility.
**POSITION IN THE ORGANIZATION -**
**NETWORKS & LINKS**: - INTERNALLY
Production, Logistics Teams, NCR Cell, Procurement, Quality, Material Management, Engineering & Industrialization and Project team
**NETWORKS & LINKS**: - EXTERNALLY
Gibela, External Suppliers, Sub-contractors
**RESPONSIBILITIES AND ACCOUNTABILITIES**
**TROUBLESHOOTING**:
- To troubleshoot and repair Alstom products in line with specified Quality procedures. This will require Manual work and sometimes working on powered up trains in a safe and controlled manner.
- To carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
- To carry out all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and subsystem knowledge.
- To undertake other duties as specified by the Warranty coordinator or Project Warranty manager.
- To adhere to Company procedures especially in relation to Quality and Health & Safety.
- To intervention reports upon finishing all the troubleshooting and repairs of the products.
- To assist the Reliability team and the Field Engineer to understand the root cause of complex failures
**FIELD MODIFICATIONS**
- To undertake reworks, retrofits, repairs and/or other kinds of works to perform outside manufacturing facility as specified by the Manager according to Organization Chart.
- Implementation of modifications in Rolling Stock units according to the modification file, in line with Company procedures especially in relation to Industrial and Quality.
- Ensure all correct tools are available prior the works, validity and certification of relevant tools.
- Ensure all correct materials, components and parts prior the works are available.
- Populate relevant modification follow-up data base.
- Guarantee information flow within the field modification team.
- Perform quality self-control.
- To write a clear and detailed report on the work done (Job card)
- To drive company vehicles when required and applicable.
- To attend regular team briefings.
- To read reports and manuals as and when required.
- To train new members of the team.
- Respect EHS rules and any work-related processes.
**MEASUREMENT**
- Achievement of SQCD Commitments.
- Right Diagnosis of the repair to be done to solve the defects.
- Respect of target task time in compliance with troubleshooting procedures
- Root cause investigation of complex failures
- Technical Knowledge of the products functionalities
- Achievement EHS zero accident and respect EHS policies.
- Continuous improvement of tasks executions.
- Respect of timeframe for modification implementation.
- Efficiency of the team
- Customer acceptance and quality level of implemented modification.
- Ability to train newcomers to the job.
- Autonomy, Spirit of “Team Trust Action”.
**QUALIFICATION, SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIRED**:
**EDUCATIONAL REQUIREMENTS**
- A minimum of a National Diploma or equivalent qualification in Electrical and mechanical Engineering.
- Computer literate (Word, Excel, PowerPoint).
**BEHAVIOUR**
- Flexible and Adaptable. Can adapt to new ideas and situations.
- Conscientious. Meets proposed deadlines with ability to work under pressure.
- Teamwork capacity. Supports team members, spirit of “Team Trust Action”.
- Desire to learn and develop. Continuous improvement.
- Ability to Coach Others. Occasionally has to share skills/information to others.
- Self-Motivation. Is inspired by the job in hand and inspires others to achieve agreed goals.
- Logical and organized. Keeps 5S in working place.
- Autonomous.
- EHS knowledge.
**DESIRED KNOWLEDGE / EXPERIENCE**
- Industrial background with 2 to 5 years’ experiences preferably in the railway industry or;
- Technical background with 2 to5 years’ experiences preferably in the railway industry.
- Ability to read and understand schematics and pneumatic drawings.
- Working knowledge of Quality and Health & Safety standards and systems preferable
- General railway and Product knowledge.
Alstom is the leading company in the
