IT Support Analyst

3 weeks ago


Midrand, South Africa Thamani Technology Systems Full time

**Key Responsibilities**
- Your responsibilities include but are not exclusive to:

- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Provide training to members of the team to maintain standards
- Take personal responsibility for own tickets and ensure all parties are kept updated
- Case Management: Take accountability for cases in the department, mitigating risks and providing support and escalation point to other members of the team
- Team Working, acting as technical lead in department,
- manage continuous improvement activities/projects
- proactively share knowledge
- help during times of leave/absence
- Leading by example, always display a positive and can-do attitude - advocate of company
- Proactively design and implement solutions to improve customer experience
- Mentor and provide feedback on team members, ensuring quality levels are maintained
- Be curious to change, evolve and develop in ways that help us better serve our customers.

**Essential Skills, Knowledge and Experience**:

- Providing root cause analysis of technical faults to customer and/or development teams
- Demonstrable experience in a similar IT support role, including:

- Strong MS SQL Server database experience:

- writing and running traces/scripts
- performance analysis
- triaging data anomalies
- Experience troubleshooting Microsoft Operating Systems (Server and Desktop Editions)
- Experience and knowledge of:

- LAN/WAN networking
- General networking concepts (TCP/IP, DNS)
- Always display a “customer first" attitude
- Ability to work under pressure in a fast-paced environment
- Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
- Ability to troubleshoot and strive for first time resolution of issues.
- Consistently produce high quality and detailed work

**Desirable**
- Knowledge of Crystal Reports
- Knowledge of Sage Accounting Solutions
- Experience and knowledge of:

- Virtualisation technologies
- Cloud (MS Azure) technologies

**Education**:

- Diploma (required)

**Experience**:

- JavaScript: 3 years (required)



  • Midrand, South Africa SRIVEN IT SOLUTIONS Full time

    **Role Description and Responsibilities**: One of the largest internationally renowned Accounting and Auditing firm is **urgently** looking for **Workday Configuration Support Analyst (Senior Associate) - HCM & Compensation **to join the HR Systems Practice in Operate Digital. The Operate Digital HR Systems Practice are a team of People Technology...


  • Midrand, South Africa SRIVEN IT SOLUTIONS Full time

    One of the largest internationally reowned Accounting and Auditing firm is **urgently **looking for **two Workday Intergration Analysts** who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society. If you are looking...


  • Midrand, South Africa Communicate Recruitment Full time

    Are you a Financial Planning Analyst responsible for all financial processes of your organisation? Does your current position supports the BI & Financial Analyst and the Management Team in all their decisions, by providing reports, controls, analysis, and recommendations? Do you want to be considered as a key contributor to the success of the finance...


  • Midrand, South Africa Sabenza IT Full time

    Senior SAP SD Support Consultant SD, Functional - SAP Midrand - Gauteng - South Africa We are seeking a highly skilled and experienced Senior SAP SD Support Consultant to contribute to our continued success. If you thrive in a collaborative environment, have a passion for SAP SD, and excel in Incident and Change Management, we want to hear from...


  • Midrand, Gauteng, South Africa Sabenza IT Full time

    Senior SAP SD Support Consultant SD, Functional - SAPMidrand - Gauteng - South AfricaWe are seeking a highly skilled and experienced Senior SAP SD Support Consultant to contribute to our continued success. If you thrive in a collaborative environment, have a passion for SAP SD, and excel in Incident and Change Management, we want to hear from youPosition...

  • Equity analyst

    1 day ago


    Midrand, South Africa Network Recruitment Full time

    Position: Equity AnalystLocation: MidrandType: Full-TimeSalary: R600 000 per annum maxAbout Us: Our company is a prominent player in the wealth management and asset management industry, dedicated to delivering exceptional investment solutions and insights to our clients. Our commitment to excellence and innovation drives us to continually seek talented...

  • Equity analyst

    1 day ago


    Midrand, South Africa Adzuna ZA B C2 Full time

    Position: Equity AnalystLocation: MidrandType: Full-TimeSalary: R600 000 per annum maxAbout Us:Our company is a prominent player in the wealth management and asset management industry, dedicated to delivering exceptional investment solutions and insights to our clients. Our commitment to excellence and innovation drives us to continually seek talented...

  • Equity analyst

    2 days ago


    Midrand, South Africa Network Recruitment Full time

    Position: Equity AnalystLocation: MidrandType: Full-TimeSalary: R600 000 per annum maxAbout Us:Our company is a prominent player in the wealth management and asset management industry, dedicated to delivering exceptional investment solutions and insights to our clients. Our commitment to excellence and innovation drives us to continually seek talented...


  • Midrand, South Africa Recru-it Full time

    Role: A Senior IT Manager is required to play a crucial role in strategic oversight of systems and teams within the company BITE area. This position involves steering the teams' operations, ensuring that infrastructure and applications align with business objectives while maintaining optimal performance and security standards Job Responsibilities Oversee...


  • Midrand, South Africa Recru-it Full time

    Role:A Senior IT Manager is required to play a crucial role in strategic oversight of systems and teams within the company BITE area. This position involves steering the teams' operations, ensuring that infrastructure and applications align with business objectives while maintaining optimal performance and security standards Job ResponsibilitiesOversee the...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and...

  • Customer Analyst

    4 weeks ago


    Midrand, South Africa Talent 101 Full time

    Our leading client in the FMCG industry is looking for a Customer Analyst for a 6-month contract to provide analytical support to sales and marketing executive. Work with large customer related and sales performance data sets and deliver insights relating to trends, patterns, intelligence etc Create dashboards on Power BI and pivot tables, graphs and...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and provide...


  • Midrand, Gauteng, South Africa Nexio Full time

    ROLE PURPOSEAs part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and provide...


  • Midrand, South Africa Bridgena Barnard & Associates Full time

    Gauteng Position for a Dynamic Investment Analyst for a dominant Investment Brand to support the Hedge Fund PortfolioDegree in Investment Management (or equivalent). CAIA or Charted Financial Analyst (CFA) preferred. Solid background in Financial Markets. 3-5 years experience in the investment industry. Previous hedge fund exposure would be advantageous....


  • Midrand, South Africa Bridgena Barnard & Associates Full time

    Gauteng Position for a Dynamic Investment Analyst for a dominant Investment Brand to support the Hedge Fund PortfolioDegree in Investment Management (or equivalent). CAIA or Charted Financial Analyst (CFA) preferred. Solid background in Financial Markets. 3-5 years experience in the investment industry. Previous hedge fund exposure would be advantageous....


  • Midrand, South Africa Adzuna ZA B C2 Full time

    Gauteng Position for a Dynamic Investment Analyst for a dominant Investment Brand to support the Hedge Fund PortfolioDegree in Investment Management (or equivalent). CAIA or Charted Financial Analyst (CFA) preferred. Solid background in Financial Markets. 3-5 years experience in the investment industry. Previous hedge fund exposure would be advantageous....


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Senior Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and...

  • Junior Data Engineer

    2 weeks ago


    Midrand, Gauteng, South Africa Recru-it Full time

    The role of the Data Engineer is to leverage their data expertise and related technologies according to the company's Data Architecture Roadmap. This position aims to drive technical thought leadership for the Enterprise, deliver tailored data products, and support data initiatives. Data Engineers play a crucial role in enhancing the bank's data...

  • System Analyst

    4 weeks ago


    Midrand, South Africa Deka Minas (Pty) Ltd Full time

    JOB PURPOSEThe System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high-quality software systems to its client, TIH. This is done by understanding, studying and analysing requirements for system changes and new...