Intermediate Ict Support Technician

4 weeks ago


Kempton Park, South Africa ASG Computers Full time

Job purpose

Responsible for providing ICT support to customers and assisting other support technicians.

Resolve support requests, covering hardware software, networks, the Internet and other IT-related

systems. Monitor all critical systems and respond to alerts generated by these systems as required.

Duties and responsibilities
- Provide Intermediate IT support to customers and colleagues as required, covering software,

to help set up systems and / or resolve issues
- Install and configure new IT infrastructure equipment, including hardware, software, operating
- Set up new Users' accounts and profiles on Servers and resolve any password issues
- Troubleshoot server and network problems, diagnosing and solving hardware, software, network

or other related faults
- Acknowledge support request ticket(s) and accurately record, update and document progress
- Help with the assessment, development, implementation and support of issues raised by

customers
- Perform other duties and responsibilities as assigned and required
- Respond within agreed time limits to requests for support
- Take responsibility for the smooth operations of all “Client/Sites” core infrastructure

the customer - Excluding software that requires outsourced support
- Provide support for any IT related issue as direct by management
- Liaise with external suppliers/vendors for the repair of equipment / software under warranty or

maintenance contract
- Take ownership of escalations and professionally manage them through to resolution
- Ensure all incidents, issues and changes are recorded through the ticketing system
- Provide hands on escalation support for all IT teams and colleagues
- Proactively manage assigned sites and suggest improvements
- Provide support for all IT related projects (out of hours working, occasional nights and weekends

as required)
- Provide weekly reports to management for all critical issues at assigned “sites”
- Completing Timesheets and Travel Claims dutifully and diligently and correctly
- Request quotes with proper information on hardware/software
- Manage / Assist mid and junior “site” engineers with daily duties and projects, as required
- Assist Junior / Midlevel Technicians where required / requested
- Creates/maintains documentation for “sites” in Wiki
- Contact/Update clients on any/all changes during maintenance/troubleshooting
- Advanced Maintenance / Troubleshooting / Installation of client Servers/Network devices

Key Performance Areas
- Ensure all hardware and software installations and configurations comply with company policiesand standards.
- Sites in technician’s care are running optimally without repetitive faults
- Maintain average ticket resolution of 48 hours, meeting or exceeding SLA’s.
- 80% First-time resolution on support requests

**Salary**: R25,000.00 - R35,000.00 per month

Application Question(s):

- Have you got experience with the following: Microsoft 365, Azure, Virtualization, Storage (backups), Active Directory Management, VOIP - with a minimum of 2 years working experience?

**Education**:

- High School (matric) (required)

**Experience**:

- Microsoft Windows Server: 3 years (required)

Ability to Commute:

- Kempton Park, Gauteng (required)

Willingness to travel:

- 50% (preferred)

Application Deadline: 2023/12/15



  • Kempton Park, South Africa Curro Holdings Ltd Full time

    **Reference Number** - 15863 **Closing Date** - 2023-03-13 **Location** - Kempton Park **Position Type** - Permanent **Job Title** - Social Sciences Teacher (Intermediate Phase) **Availability / Start Date** - 1 April 2023 **Synopsis** - Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see...


  • Kempton Park, South Africa Motus Corporation Full time

    Lindsay Saker Kempton Park currently has a vacancy for a Specialist: Technician The position will suite someone with experience in the Vehicle Industry. Audi experience would be an advantage. **Purpose** The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advice colleagues on best...

  • Automation Technician

    1 month ago


    Kempton Park, South Africa AVI Limited Full time

    **AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world-class manufacturing facilities in...


  • Kempton Park, South Africa Desco Electronic Recyclers Full time

    Experience : 2-5 Years Education : Matric Certification : A+ preferable. Language : English (Fluent) Key accountabilities : The incumbent will play a key role in repairing laptops of various brands hence providing quality service delivery to stakeholders including vendors and end customers. Repair and QC Maintain the Turn around time Customer...

  • Machine Technician

    3 weeks ago


    Kempton Park, South Africa Black Rhino Technologies Full time

    Role Summary: As a Machine Technician, you will be responsible for the maintenance, repair, and operation of various types of machinery used in manufacturing processes. Your primary objective will be to ensure the smooth functioning of machines to optimize production output while adhering to safety and quality standards. This role requires strong mechanical...

  • Machine Technician

    1 month ago


    Kempton Park, South Africa Black Rhino Technologies Full time

    Role Summary:As a Machine Technician, you will be responsible for the maintenance, repair, and operation of various types of machinery used in manufacturing processes. Your primary objective will be to ensure the smooth functioning of machines to optimize production output while adhering to safety and quality standards. This role requires strong mechanical...

  • IT Supporter

    6 days ago


    Kempton Park, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: IT Supporter Time Type: Full Time **Minimum Requirements** Grade 12 A+ Intermediate...


  • Kempton Park, South Africa ASG Computers Full time

    Job purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and responsibilities - Validate newly created tickets from all Sources using Validation Matrixes. - Validate Customer Details (Contact Customer if Required) - Validate First pass Assessment of Impact and Change if Required. - Validate First Pass...

  • IT Supporter

    6 days ago


    Kempton Park, South Africa DSV Full time

    Time Type: Full Time Minimum Requirements Grade 12 A+ Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook CASDM Tools / Cherwell / Delta II/CIC. Advanced Excel/PPT/Word; CompTia N+, One or more modules of MCITP or similar Job Related Requirements Minimum of 2 years’ experience in local IT Suport. At least 1 years’ experience...


  • Kempton Park, South Africa Plennegy Full time

    2023/02/27 Reference Number P680001 Description A role has become available for a Pathology Technician based in Kempton Park. The purpose of this role is to provide support to the whole Pathology team in the glasshouse and labs. Plant Pathologists study plant diseases, their causation, epidemiology, and control. In this case the focus is on trials for...


  • Kempton Park, South Africa AmandaN Projects & PMO Services Full time

    Develop credible and quality project programs - Support the development of the Cost and Schedule Management Plan - Maintain project programmes / schedules / plans accurately - Support the Project Management Team with planning and scheduling decisions and advice during the project life cycle. - Through collaboration with team members and as directed by the...

  • Lab Technician

    3 weeks ago


    Kempton Park, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details: Title: Lab Technician - Metals Recovery Specialist Location: Pomona Kempton Park Permanent: Yes Full time: Yes Industry: Electronic Recycling Salary / CTC: R 15 000 – R 20 000 depending on experience Reports to: Lab Manager Job Summary: Our Client is seeking a highly skilled and motivated Lab Technician with expertise in finding...

  • Lab Technician

    1 month ago


    Kempton Park, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Lab Technician - Metals Recovery SpecialistLocation: Pomona Kempton ParkPermanent: YesFull time: YesIndustry: Electronic RecyclingSalary / CTC: R 15 000 – R 20 000 depending on experienceReports to: Lab ManagerJob Summary:Our Client is seeking a highly skilled and motivated Lab Technician with expertise in finding solutions to complex...

  • Lab Technician

    1 month ago


    Kempton Park, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Lab Technician - Metals Recovery SpecialistLocation: Pomona Kempton ParkPermanent: YesFull time: YesIndustry: Electronic RecyclingSalary / CTC: R 15 000 – R 20 000 depending on experienceReports to: Lab ManagerJob Summary:Our Client is seeking a highly skilled and motivated Lab Technician with expertise in finding solutions to complex...

  • Lab Technician

    4 weeks ago


    Kempton Park, South Africa Adzuna ZA B C2 Full time

    Job Details:Title: Lab Technician - Metals Recovery SpecialistLocation: Pomona Kempton ParkPermanent: YesFull time: YesIndustry: Electronic RecyclingSalary / CTC: R 15 000 – R 20 000 depending on experienceReports to: Lab ManagerJob Summary:Our Client is seeking a highly skilled and motivated Lab Technician with expertise in finding solutions to complex...

  • Internal Sales

    1 month ago


    Kempton Park, South Africa Telebest Full time

    Our client has an opportunity available for an Internal Sales position based in Kempton Park.Requirements: Matric2+ years Sales experience with enterprise customers in an ICT environment.Ability to consider relative costs and benefits of potential actions.Responsibilities:Provide Sales Support for all External Account Managers. Process sales quotations on...


  • Kempton Park, South Africa Shoprite Group Full time

    **Purpose of the Job**: To maintain store replenishment parameters to create accurate store orders and support store operations with regards to all inventory related queries and issues, Relationship Management, Stock level analysis, Stock Reporting, Meeting internal customer expectations, Stock availability data feedback, Data tracking and analysis, Support...


  • Kempton Park, South Africa Nedbank Full time

    **Req Number** - 124899**Closing Date** - 12 April 2023**Location** - Bonaero Park - Kempton Park**Cluster** - Total Bus Banking and Retail- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To acquire and generate new primary clients into the SBS segment specifically from the non-represented geographies we are seeking to enter. Once acquired, the growing...

  • IT Manager

    1 month ago


    Kempton Park, South Africa Talent 101 Full time

    One of our large Security Access Specialists clients based in Linbro Park are urgently in need of an IT Manager within the Access Control/ Security Access Industry who can start immediately or as soon as possible. **THIS IS A BEE POSITION AS PER CLIENT REQUIREMENTS. CLIENT PREFERABLE SEEKING A FEMALE FOR THIS POSITION** **Requirements**: - Matric -...


  • Kempton Park, South Africa Plennegy (Pty) Ltd. Full time

    **Responsibilities include**: - Evaluates Starke Ayres’ seed product range on an on-going basis and recommends new cultivar introductions to, and deletions from, the product range - Develop and implement product and marketing strategies and provide specialized product and marketing input - Develop long-term relationships with strategic customers and...