Client Service Consultant

4 weeks ago


Johannesburg, South Africa Malander Placements Full time

**2023-11-09 - 2023-12-09**

**PERMANENT**

**JHB000288**

**ADMIN, OFFICE & SUPPORT**

**Gauteng**, JHB - Central**

**0.00 - 0.01 Monthly Basic Salary (Market related)**

**Responsibilities**:

- Respond to client inquiries and concerns promptly, whether in person, via phone, or through digital communication channels;
- Build and maintain positive client relationships by understanding their needs and offering tailored solutions or products;
- Handle client feedback, complaints, and escalations, working diligently to resolve issues and ensure client satisfaction;
- Assist in client onboarding, product demonstrations, and provide relevant information or guidance to help clients make informed decisions;
- Ensure accurate and efficient data capturing and maintenance of client records.

**Requirements**:

- Minimum of 2 years of experience in a call centre and data capturing role;
- Excellent communication skills, both verbal and written;
- Strong problem-solving abilities and the ability to think on your feet;
- Customer-focused with a passion for delivering exceptional service;
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously;
- Familiarity with CRM systems and data entry processes.

**Preferred Qualifications**:

- A Bachelor's Degree in relevant field.
- Knowledge of industry-specific regulations, tools, or software.
- For more information please contact:
**Nazmira Tikly



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