Reservationist - Stellenbosch

Job Posted: 10-Aug-2023
- Location: Stellenbosch

**Key Duties and Responsibilities**:
enquiries, same day as the enquiry has been received.
- To ensure that all reservations are recorded following procedures with full

and clear information and that they are input accurately and promptly onto the booking
- To maximize revenue by converting enquiries, recognizing business prospects and

taking every opportunity to upsell, including promoting all the activities on the Estate i.e. Winery and Spa.
- Understands and adhere to proper accounting policies and procedures. Ensure deposits are paid timeously and billing is noted properly on reservation and back up documentation is filed with correspondence.
- Prepares for the current day’s arrivals to ensure guest satisfaction (special requests,

packages/promos, amenities, VIPs, room type, rate, etc).
- Pre-bills on line travel agent bookings by using virtual credit cards while verifying billing

is set up properly and accurately.
- Tracks and notes all early arrivals, late departures, room moves, VIP’s and repeat

guests, as well as any special requests.
- To liaise with other departments to ensure the best service is provided to our customers.
- Assists with Front Office overflow calls.
- To ensure that all your work meets company standards; all function paperwork must be accurate and complete, including catering requirements, booking supplements and payment details.
- To have an in-depth knowledge and understanding of the operation of the business

including all food and beverage menus to ensure that you are able to respond to customer
- Anticipate potential issues and problems and engage proactively to avoid them.
- Prepares for the following day’s arrivals to ensure guest satisfaction (special requests,
- packages/promos, amenities, VIPs, room type, rate, etc).
- Directs all guest requests and issues to the proper departments if you are unable to assist; follows through to ensure requests and issues are fully resolved.
- To undertake general administration duties.
- To observe the standard operating procedures and carry out any reasonable request

made by their Manager, Supervisor or the Duty Manager.
- Step in and assist in other departments as the need arise.
- To attend training sessions and team meetings as required and to be involved and contribute to these.
- Job Title
- Reservationist - Stellenbosch
- Employer Type
- Employer Type -> Hotels
- Job Type
- Job Classification -> Reservationists
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Stellenbosch
- Salary Type
- Monthly
- Salary
- R12 500
- Start Date
- TBA
- Redirect me to HotelJobs.co.za