SAP Field Systems Support Analyst

2 weeks ago


Johannesburg, South Africa AVI Limited Full time

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands' growth and development.

**Line Manager**: Retail Systems Manager

**Number of Direct Reports**: None

**Job Specification**:
**Key Performance Areas**:

- ** Ensure Stability and Service Delivery of Sap Production Systems**
- Support implemented functionality in accordance with Service Level Agreements
- Quality Assurance
- Problem management (analysis and addressing the root cause of recurring incidents)
- User (including superusers) training needs assessments
- Documentation of implemented functionality
- Enforce change management governance
- Housekeeping of SAP systems
- Contributes toward business transformation initiatives and continuous improvement activity
- Provides input on the detailed specification of process and system changes
- Act as the first line of support to end-users for system issues
- Problem solve/troubleshoot end-user issues
- Liaises directly with Applications Support team to address break-fix and/or business as usual changes required in support of issue resolution or business need
- Participate in the testing and validation of process and system changes where required
- ** Training**
- Identifies individuals who should be trained/up-skilled and provides ongoing, on-site support to the end-users
- Provide input and recommends reporting requirements for business KPI’s and helps drive potential business analytics solutions covering business need
- Assist and ensure business-relevant documentation (training and scenario documentation down to process steps) are aligned with actual business and system processes, and drives amendments to align the same
- Identifies training needs for end-users and review training material for both initial training and follow up assessment of user skills
- Apply/recommends changes to training documentation where unclear or insufficient information creates bottlenecks or is not aligned
- Engages with end-users and determines skills requirements
- ** Projects**
- Project Implementation assistance & follow up
- Participates actively in Change Management plan e.g. conducts surveys, briefing/debriefing, systems liaison
- Conducts regular on-site process audits in terms of effective system utilization

**Minimum Requirements**:
**Experience**:

- Minimum of 5 years’ SAP support/consulting experience
- Minimum of 5 years’ customer support experience in the IT industry

**Qualifications**:

- Matric/Grade 12
- Business/IT Degree or Diploma
- SAP Certification advantageous

**Additional Requirements**:

- Proficiency in Microsoft Office
- Microsoft Project an advantage
- Additional SAP skills in cross-functional areas and enabling technologies advantageous
- Valid Driver’s Licence
- Own transportation to travel between our sites
- Able to be on standby every three weeks’

**Competencies**:

- Thinking Rationally
- Thinking Analytically
- Documenting Facts
- Interpreting Data
- Continuous Improving
- Building Relationships
- Articulating Information
- Taking Initiative


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