Safari Administrator

**Job Advert Summary**:
**ANEW Hotels and Resorts** are looking for dynamic Safaris Administrator to join our growing team at **ANEW Hotel Hluhluwe**. Our group prides itself on offering excellent customer service and always looks for that opportunity to be uniquely different. This exciting role will suit somebody who is comfortable living away from the hassle and bustle of city life and who enjoys helping to grow our team of committed staff and take our property to the next level.

**Minimum Requirements**:

- At least one years’ plus experience within the hospitality industry in 3- & 4-star property.
- Must be standards orientated
- High level of customer service, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
- Excellent Communication Skills in English and IsiZulu will be advantage
- High degree of self-motivation and ambition
- Must be able to work shifts and weekends

**Duties and Responsibilities**:

- Receive guests to the Safaris Department by greeting customers politely as they enter, and attending to their inquiries and also answer inquirers over the phone. Project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
- Make game drive reservations for guests according to their needs, and also make sure that all game drive reservations cancelled are effected immediately to avoid confusion.
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
- Keep clear and comprehensive records of guest game drive bookings and all billings for accountability and future reference.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.